CUSTOMER SERVICE OPERATIONS MANAGER

Job title: Customer Service Operations Manager
Contract: Permanent
Reference: RM128
Based in: Kings Hill
Department: Customer Service
Hours: 35
Grade: E
Salary:  Up to £48,000

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

We are looking for a strong and dynamic Manager with the flair and ability to lead, shape and develop the Contact Team to deliver an outstanding customer experience, continuous process improvement and quality service. The ideal candidate will be a strategically minded leader with drive and ambition who is confident in their ability to tackle challenging situations. You will provide evidence of working across a variety of organisations managing both front and back office operations dealing with multi channel contact including white mail, email, telephone, social media and webchat. You will have a detailed and up to date knowledge of industry developments to enable CAF to become a recognised leader in Customer Service excellence.

If this is you, and you are interested in this extremely rewarding role we would love to hear from you.

Download job description and person specification.

Please note that applicants must be eligible to work in the UK.

Please send your CV and a covering letter quoting reference number RM128 to humanresources@cafonline.org

Closing date for receiving applications is 5pm on Wednesday 22 May Telephone interviews will take place that week and successful candidates will be invited to an Assessment Centre on 6 June