CUSTOMER SERVICE REPRESENTATIVE - CORPORATE & PRIVATE CLIENTS

Job title: Customer Service Representative - Corporate & Private Client Team
Contract: Permanent
Reference: EP553
Based in: Kings Hill
Department: Customer Service
Hours: Full-time
Grade: B
Salary: £21,500 per annum

The position will play an integral part within the Customer Service Division providing administrative support to the Corporate & Private Client Management Team.

You will be corresponding with clients via email and by phone, creating excellent relationships with our Corporate Clients as well as liaising with other stakeholders within CAF. You will be opening and administering accounts and dealing with donation requests and enquiries. Providing an efficient and effective customer service to existing and prospective customers, you will actively promote CAF products and services.

About you:
The ideal candidate will have great verbal and written communication skills, a strong ability to multi task with an eye for detail. You should enjoy working under pressure, prioritising work and be computer literate. You will be working as part of a team and should therefore have a friendly demeanor and be flexible and supportive of your colleagues.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Download job description and person specification

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number EP553. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 26 September 2021.

Telephone interviews will be held week commencing 27 September 2021 and shortlisted candidates will be invited to an Assessment Centre on 7 October 2021.