CUSTOMER SERVICE REPRESENTATIVE

 

Job title: Customer Service Representative
Contract: Permanent
Reference: AT369
Based in: Kings Hill, Kent
Department: CAF Bank
Hours: Full-time 35 hours per week
Grade: B
Salary: £21,500

As an effective communicator and administrator you will be a strong team player with a ‘can do’, efficient, organised and professional attitude.

Acting as the first point of contact for CAF Bank customers, you will have the ability to handle and action customer’s communications, queries and instructions received by telephone and in writing.  You will actively promote our products and services to existing and prospective clients. 

You will have demonstrable customer service experience with a good working knowledge of retail banking, be an excellent communicator, have a high level of attention to detail and good working knowledge of Microsoft Office.

About us

We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Download job description and person specification

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number AT369. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 23 October 2020. Shortlisted applicants will be required to undertake psychometric assessments before being invited to interview (to be held remotely) from 26 October 2020.