CUSTOMER SERVICE REPRESENTATIVE

Job title: Customer Service Representative x 2
Contract: Permanent
Reference: KA441
Based in: Kings Hill, Kent
Department: Customer Contact, Customer Service
Hours: Full-time, 35 hours per week (may be flexible for the right candidate)
Grade: B
Salary: £21,500 per annum

About the job
As a Customer Service Representative in an award winning team, you will use your excellent communication skills and positive and supportive manner to help new and existing customers’ on a wide variety of topics over the telephone and in writing. Your superior attention to detail and efficient approach will be vital as you will be handling donations, setting up new accounts, direct debits and correspondence within a fast paced environment. As the first point of contact for CAF customers you will be fully trained on our products, compliance, systems and values, so a positive can do attitude is essential.

About you
You must have recent experience of working in a Customer Service role, handling customer calls and correspondence and working to deadlines. You are confident with taking ownership and have a flexible approach to change. Systems training will be given, but previous experience using computer systems effectively is essential. Call volumes can be high during busy periods, so being able to act professionally under pressure and maintain accuracy is crucial. Being part of a great team, means that you will enjoy team work and having fun.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Download job description and person specification

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number KA441. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Closing date for receiving applications is 29 January 2021. Shortlisted applicants will be offered a short telephone interview before being invited to attend a virtual Assessment Centre on 17 February 2021.