29 October 2014
The Charities Aid Foundation (CAF) customer service team has
been named among the top five call centres in Britain at a
prestigious customer service awards.
The charity was named among the best contact centres at the Top
50 Companies for Customer Service Awards in London.
CAF is one of the UK’s largest charities which helps people and
businesses support the causes they care about, and provides
financial services designed for the charitable sector.
The CAF contact team support tens of thousands of charity donors
giving through CAF Charity Accounts and CAF Charitable
Trusts, and also supports thousands of companies and
charities.
A total of 162 organisations took part in the competition which
involved extensive mystery shopping over a two month period.
CAF was rated fourth overall - ahead of a string of landmark
name companies such as ASDA, Specsavers, Arriva, Virgin Media, and
Transport for London.
Keith Milum, Director of Customer Service and Experience at CAF
said: “As a charity which supports tens of thousands of charity
donors, companies and charities, we absolutely pride ourselves on
the individual service we give.
“Our team has worked to transform our support for charities and
donors, and is a central part of our work to help channel hundreds
of millions of pounds to good causes every year.
“We are absolutely delighted to be recognised as one of the best
in the country. The generous donors and dedicated charities we
serve deserve the best.”
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