With more and more organisations falling victim to global cyber attacks, protecting your donor information has never been more important.

We want to help you keep your account safe and secure, so here's a quick reminder of your charity’s account management responsibilities.

Your Web Administrator(s) takes care of the day-to-day fundraising and donation processing for your CAF Donate account.

What if your Web Administrator leaves?

As soon as a Web Administrator leaves, you will need to remove the access of that individual to your CAF Donate account. You can do this by:

  • writing to us on charity headed paper signed by an authorised signatory of the charity, or
  • contacting us by email from the charity’s domain, or
  • asking your Web Administrator to contact us by email

For more information, please see the CAF Donate Terms and Conditions.

How to add another Web Administrator

If you would like to add a new Web Administrator for your CAF Donate account, they must first register by filling in the online form. If this person has a CAF account login already, he or she can skip this step and proceed to setting up Web Administrator access.

Help and support

If you have any questions about the Web Administrator’s account management responsibilities or need help, call our Customer Service team on 03000 123 000.