Everyday banking

CAF BANK UNIQUECODE

Introducing a new feature of our online banking service, CAF Bank UniqueCode.

WHAT IS CAF BANK UNIQUE CODE?

CAF Bank UniqueCode adds an extra layer of security to your CAF Bank account, by allowing you to only access your account on devices you trust. That way, you can be sure that no-one else can access your account.

When you log into your CAF Bank account, you’ll need the device you registered for Text Alerts – known as your trusted device – plus your password and the verification code which will be displayed on your screen.

You will also need your trusted device to view and change your details, manage online users and authorise a payment.

WANT TO KNOW HOW IT WORKS?

Our user guide provides step-by-step instructions on how to set up CAF Bank UniqueCode and carry out everyday banking tasks on CAF Bank online.

Download the user guide

COMMON QUESTIONS

  • How do I receive a CAF Bank UniqueCode?

    When you register for CAF Bank UniqueCode you will be given a choice of how you wish to receive your unique code. You can either generate a code using the CAF Bank UniqueCode App or receive a code via SMS. It is your choice as to your preferred method.

    You will be able to change your preferred method in the UniqueCode Settings in the 'My details' section of Online Banking, not each time you log-in.

    The App can be downloaded from Apple Store or you can get it in Google Play. Providing your mobile device has a camera that will scan a QR code (a digital barcode) you can choose the App as your preferred option.

  • I’m logging in for the first time and my registered mobile is different from the number I wish to use for UniqueCode. What should I do?
    If you are having trouble registering for CAF Bank UniqueCode and have noticed that your registered mobile number is incorrect, please call our Customer Services team on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays).
  • What happens if I do not receive a unique code?

    There are a number of reasons why you may not be receiving a unique code. These could include:

    - being in a location with a weak signal or no signal at all
    - issues with your network provider
    - your network provider not being enrolled to receiving short-codes
    - an unpaid phone bill

    If you do not receive a unique code the first time, then try again. If for any reason you still do not receive a unique code and are the account contact or a signatory, please call our Customer Services team on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays).

    Please note that we are not mobile phone experts, so will not be able explain the settings or configurations of your device. If problems persist, we recommend that you contact your network provider.

Can't find the answer to your question?

Call us on 03000 123 456
(9am – 5pm, Monday to Friday, excluding English bank holidays)

CAF Bank Limited (CBL) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204451. Authorisation can be checked on the financial services register at www.fca.org.uk

CBL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered under number 1837656. CBL is a subsidiary of Charities Aid Foundation (registered charity number 268369).