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Everyday banking

HELP AND SUPPORT

We're here to help with your questions about banking and finance for your charity.

Glossary of terms

A glossary of the terms and definitions we use is available to view here. These definitions apply to each term, unless we clearly explain otherwise.
  • We’d like to know more about CAF Bank’s governance and its investment policies
    CAF Bank Limited is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority.

    CAF Bank’s Pillar 3 disclosure is prepared in accordance with the disclosure standards of the FCA and gives information relating to CAF Bank’s capital resources, capital instruments issued, governance, risk management and remuneration.

    The Pillar 3 disclosure should be read in conjunction with the CAF Bank Annual Report.


  • What protection does our money have?

    Your eligible deposits with CAF Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme.

    For more information on the scheme, download the FSCS leaflet or visit the FSCS website.

  • Is CAF Bank ethical?

    As a bank owned by a charity and run for charities, CAF Bank supports customers to deliver social impact and achieve a fairer society by:

    • providing an ethical and fair approach to banking
    • offering straightforward and transparent services that customers understand and trust

    CAF Bank aims to make an increasing contribution itself to the charitable sector through the amount of surplus donated to its parent charity, CAF.

  • Why doesn’t CAF Bank have a credit rating?

    CAF Bank’s business model is funded by retail deposits from our customers. A credit rating is generally needed by institutions which borrow money in the wholesale market. Unlike many institutions, CAF Bank doesn't need to borrow in the wholesale market, and therefore doesn't need a credit rating.

    The cost of obtaining a rating would divert funds from our mission of supporting the charitable sector, and would have to be passed on to our customers.

  • Will our information be held confidentially?

    Customer information is kept strictly confidential. We will never pass your information to any outside organisation, except as part of providing a product or service, or when legally obliged to do so.

  • How do I subscribe or unsubscribe to CAF Bank marketing material?

    Subscribe to our quarterly newsletter for charities ‘CAF Bulletin’ to stay up-to-date with charity finance news and developments within CAF and CAF Bank.

    From time to time we’ll send you information about products and services we offer, which we feel may be of interest to you. To stop receiving these mailings you can unsubscribe using the link at the bottom of the email, call our Customer Service team on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays) or email us at cafbank@cafonline.org.

  • What are CAF Bank’s charges?

    For details of our charges, please refer to our CAF Cash Fee Information Document.

  • What are CAF Bank’s current interest rates?
    Our current interest rates can be found on each product page.
  • Are your calls to CAF Bank recorded?

    Yes. Please note all calls, inbound and outbound will be recorded for monitoring and training purposes. 

  • Where can I find CAF Bank’s Terms and Conditions?
    You can find our Terms and Conditions here.

OUR TEAM

Our expert team is here to help with any questions you have about charity banking.

Phone
03000 123 456
(Monday to Friday, 9am-5pm, except English bank holidays)

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451). CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656. 

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority under registration number 189450. Authorisation can be checked on the financial services register at www.fca.org.uk. CFSL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. Registered under number 2771873. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000