CAF Investment Account

HELP AND SUPPORT

We're here to help with technical and account queries - and listen to feedback and complaints.

COMPLAINTS

If you have a complaint about the CAF Investment Account application process, or any aspect of our service relating to the CAF website (excluding the account), please complete the form below or contact us:

In writing: CAF Financial Solutions Limited, Saving and Investment team, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
By phone: 03000 123 333 (Monday to Friday, 9am-5pm, except bank holidays)

We'll do our best to resolve your complaint quickly and fairly. We resolve the majority of complaints within four weeks, but will let you know if we need more time.

If you have any concerns about the ongoing administration of your Account, or the CAF Investment Account itself, please contact Interactive Investor directly through the secure messaging service (24 hours a day) or call them on 03000 123 900 (Monday to Friday, 7.45am-5.30pm, except bank holidays).

 

Protecting your data

We promise not to share your information with any other organisation, except as part of providing a product or service, or when legally obliged to do so. By submitting your enquiry, you're accepting the terms and conditions of CAF’s privacy policy.

 

 

NEXT STEPS

If you’re not satisfied with our response, we’ll send you details on how to complain to the Financial Ombudsman Service (FOS). This is an independent dispute resolution scheme, set up by the Financial Services Authority to settle complaints between consumers and businesses providing financial services.

You can also contact FOS directly:

Important information

The value of investments may fall as well as rise. You may not get back the full amount that you originally invested.

Past performance is not a guide to future performance.

There is no guarantee about the level of capital gains or income that will be generated.

Full legal information 

Regulatory information

 

The CAF Investment Account is offered to you by CAF Financial Solutions Limited (CFSL) and is operated and supplied by Interactive Investor Trading Limited. Interactive Investor Trading Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: Standon House, 21 Mansell Street, London E1 8AA.

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority. Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

Charities Aid Foundation © 2017 | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000