COMPLAINTS
If you have a complaint about the CAF Investment Account application process, or any aspect of our service relating to the CAF website (excluding the account), please complete the form below or contact us. If you'd like us to contact you about this feedback please supply an email address or phone number:
In writing: CAF Financial Solutions Limited, Saving and Investment team, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
By phone: 03000 123 333 (Monday to Friday, 9am-5pm, except English bank holidays)
We'll do our best to resolve your complaint quickly and fairly. We resolve the majority of complaints within four weeks, but will let you know if we need more time.
If you have any concerns about the ongoing administration of your Account, or the CAF Investment Account itself, please contact CFSL via email investments@cafonline.org or call 03000 123 333 (Monday to Friday, 9am-5pm, except English bank holidays).