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CAF Investment Account

MAKE A COMPLAINT

How to contact us if you have a complaint about any aspect of the CAF Investment Account.

The value of investments may fall as well as rise. You may not get back the full amount that you originally invested. Past performance is not a guide to future performance. There is no guarantee about the level of capital or income returns that will be generated.

COMPLAINTS

If you have a complaint about the CAF Investment Account application process, or any aspect of our service relating to the CAF website (excluding the account), please complete the form below or contact us. If you'd like us to contact you about this feedback please supply an email address or phone number:

In writing: CAF Financial Solutions Limited, Saving and Investment team, 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
By phone: 03000 123 333 (Monday to Friday, 9am-5pm, except English bank holidays)

We'll do our best to resolve your complaint quickly and fairly. We resolve the majority of complaints within four weeks, but will let you know if we need more time.

If you have any concerns about the ongoing administration of your Account, or the CAF Investment Account itself, please contact CFSL via email investments@cafonline.org or call 03000 123 333 (Monday to Friday, 9am-5pm, except English bank holidays).

 

If you'd like us to contact you about this feedback please supply an email address or phone number.

Protecting your data

We promise not to share your information with any other organisation, except as part of providing a product or service, or when legally obliged to do so. By submitting your enquiry, you're accepting the terms and conditions of CAF’s privacy policy.

 

 

NEXT STEPS

If you’re not satisfied with our response, we’ll send you details on how to complain to the Financial Ombudsman Service (FOS). This is an independent dispute resolution scheme, set up by the Financial Services Authority to settle complaints between consumers and businesses providing financial services.

You can also contact FOS directly:

  • In writing - The Financial Ombudsman Service, Exchange Tower, London E14 9SR
  • By telephone - 0800 023 4 567 
  • Online - www.financial-ombudsman.org.uk

The CAF Investment Account is provided to you by CAF Financial Solutions Limited (CFSL) and is operated and supplied by Winterflood Business Services. Winterflood Business Services is a registered trading name of Winterflood Securities Limited, registered in England No. 02242204. Registered Office: The Atrium Building, Cannon Bridge House, 25 Dowgate Hill, London EC4R 2GA. Member of the London Stock Exchange and NEX Exchange. Authorised and regulated by the Financial Conduct Authority (FCA register number 141455).

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority under registration number 189450. Authorisation can be checked on the financial services register at www.fca.org.uk. CFSL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. Registered under number 2771873. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369). Telephone calls may be monitored or recorded to comply with relevant legislation and for training purposes. Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

Full legal information

Full regulatory information

Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
10 St. Bride Street, London EC4A 4AD
Telephone: 03000 123 000