Honey jar

CAF Investment Account

FEES AND CHARGES

How to contact us if you have a question about the CAF Investment Account fees.

The value of investments may fall as well as rise. You may not get back the full amount that you originally invested. Past performance is not a guide to future performance. There is no guarantee about the level of capital or income returns that will be generated.

  • What are my charges?

    To keep our costs clear, we've split them into easy-to-understand parts:

    • account fees
    • transaction charges

    If you choose to buy funds, or other investments that are managed, you’ll also pay charges to the Fund Manager. This charge will vary from fund to fund, and is usually included in the price of the investment.

    Find out more about the cost of the CAF Investment Account.

  • When are my fees charged?
    Transaction charges are levied whenever a trade is placed and will be included in the total consideration you pay. Details will be shown on the Contract Note.

    Account charges will be applied on or near to the 15 March, June, September and December. These will appear on the cash screens in your online account and on your quarterly Statement and Valuation.
  • How are my Account charges calculated?
    Account charges are calculated on the total value of the cash and assets on your account as at the end of each month. If you have more than one portfolio designation, the fee scale is applied to each portfolio and not on the combined balance.

    We will apply the tiered rate(s) to this total month end value, e.g. 0.3% on the first £ 50k, 0.25% on the balance between £ 50,001 and £ 249,999 and so on. The total figure will then be divided by 12.

    The three monthly fees for each quarter will then be added together and applied to your account as a single amount on or near the 15 March, June, September and December.
  • Where is the Account fee debited from?
    All Account fees are debited to the Deposit account held within your CAF Investment Account.
  • How are the Transaction charges taken?
    Transaction charges will be included in the total consideration either paid to your Deposit account in the event of a sale, or debited from it for purchases. Details of the charges will be provided in the relevant contract note.
  • Will I be notified of my Account fees before they are debited?
    Yes. We will send you an e-mail several days before the fees are debited from your Deposit account to let you know the amount that will be taken.

    On receipt of the e-mail, please check to ensure that there are sufficient funds in your Deposit account to pay the amount due.
  • What happens if there is not enough money on my account when the Account fee is due?
    It is your responsibility to ensure there are sufficient funds available in your Deposit account within your CAF Investment Account to meet your fees. As soon as the Account fee is applied, the funds will be taken from the Deposit account.

    If there are insufficient funds available on the first attempt to take the Account fee the system will keep looking at your Deposit account until there is a large enough balance to cover it. The fee will be taken as soon as the funds are available.

    You can introduce funds from your nominated bank account, request us to transfer funds from your Income account or sell assets.

    Please be aware that the fees will be taken as soon as there is enough money in your Deposit account to cover it in full. If you are transferring funds into the account for other reasons, such as asset purchase, then this could affect the amount you have available when you need it.
  • What happens if I do not ensure there is enough money in my deposit account to pay my fees?
    If after a reasonable period of time you do not have sufficient funds to cover the fees then we will look to recover the amount(s) due to us from the assets within the account. This may mean that we arrange for the sale of some or all of your investments to provide the funds necessary. We will endeavour to agree these sales with you, but ultimately reserve the right under the Winterflood Terms and Conditions of Business to raise the necessary funds.

    If we do need to issue instructions to raise funds, we will follow the following guidelines;

    Funds only held:

    • Sell sufficient holdings to raise enough funds to pay the fees due plus £100 over that amount to allow for price movements
    • Sell the smallest holding by value on the day first
    • Then next smallest by value on the day, and so on until assets are exhausted
    • Selling the smallest holding first will maintain your core portfolio holdings for as long as possible. Trade volumes not an issue as fund trades are free.

    Direct holdings only:

    • Sell sufficient holdings to raise enough funds to pay the fees due plus £25 over that amount to allow for price movements
    • Sell the largest holding by value on the day first
    • Then next largest by value on the day and so on until assets exhausted
    • Selling the largest holding first will minimise transactions and therefore the costs incurred

    Combination of holdings:

    • Follow Funds only process until fund assets exhausted, then follow Direct holdings process
    • This will minimise cost of recovery

    If there are no assets in your account, we may unfortunately have to refer you to a Debt Recovery agency to recover the amount(s) due.

CONTACT US

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If you have a complaint about the CAF Investment Account, you can contact us here.
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The CAF Investment Account is provided to you by CAF Financial Solutions Limited (CFSL) and is operated and supplied by Winterflood Business Services. Winterflood Business Services is a registered trading name of Winterflood Securities Limited, registered in England No. 02242204. Registered Office: The Atrium Building, Cannon Bridge House, 25 Dowgate Hill, London EC4R 2GA. Member of the London Stock Exchange and NEX Exchange. Authorised and regulated by the Financial Conduct Authority (FCA register number 141455).

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority under registration number 189450. Authorisation can be checked on the financial services register at www.fca.org.uk. CFSL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. Registered under number 2771873. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369). Telephone calls may be monitored or recorded to comply with relevant legislation and for training purposes. Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

Full legal information

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Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000