HELP AND SUPPORT

Once you’ve logged into your CAF Investment Account, the ‘Trade now’ screens let you search for a stock.

If you want to compare individual funds, you can access factsheets through the 'Trade now' screens in your CAF Investment Account. We also provide a list of charity-specific funds with factsheets on our charity-specific funds page.

Share prices are taken from the relevant Stock Exchange on which they are listed. They are shown on a 15-minute delay basis.

Fund prices are calculated daily by the Fund Manager in most circumstances, but some may have different pricing periods (e.g. weekly/monthly).

Order types set out the conditions under which you're prepared to buy or sell a holding. One example is a limit (sell), which is an order to sell only if the price falls to your specified level. They're useful when you can't constantly monitor prices.

These types of order are placed once a day, so it can take one to two days before you see the completed order. This may be longer if you buy or sell a fund that trades less frequently, eg some property funds may only trade monthly.

There's no minimum cash balance, but you should hold a small reserve for unexpected events such as corporate actions, or to cover your quarterly fees.

There's no maximum balance.

This is the total cost per holding you paid to buy/acquire the shares.

When you receive a cash dividend you can choose to have this reinvested into the same stock for a small commission charge.

This is the date you need to be holding the stock on in order to be entitled to the next dividend payment.

This is the date the company pays the dividend to the qualifying shareholders.

Go to ‘Overview’ via the left-hand menu bar. The account default appears in the third column ‘Dividend status’. Clicking on this opens a pop-up where you can amend the default option under dual authorisation.

When you trade it typically takes two to four days to finalise the trade, depending on what you’re trading in. Some funds may have longer settlement periods, as they don’t trade on a daily basis eg some property funds, which only trade monthly. For a sale you can’t withdraw the money until the settlement date.

Dividends for new stocks will automatically default to the account preference. If you wish to change this you can do this via the ‘Holdings’ page.

You can change individual stock dividend preferences via the ‘Holdings’ page. You click on the button which shows your existing dividend option and this then allows you to make changes which are subject to dual authorisation.

If you wish to change the account default preferences, go to ‘Overview’ via the left-hand menu bar. The account default appears in the third column ‘Dividend status’. Clicking on this opens a pop-up where you can amend the default option under dual authorisation.

Dividends for new stocks will automatically default to the account preference.

If this is the first time you’ve traded a complex investment, an Authoriser will need to log in to your Account and complete an appropriateness assessment. They’ll be asked a number of questions about your charity’s experience and knowledge of the risks involved in dealing with these products.

If you don’t pass the assessment, we recommend that you seek independent financial advice.