Banking - Frequently asked questions

Do you have a question about your account or want to know more about banking with CAF Bank? The answers to some of our most frequently asked questions are below.

  • Who can we speak to for advice about charity banking?

  • How long does the application process for a CAF Bank account take?

  • How safe is our organisation's money?

  • What protection will our money have?

  • How long will our application for online banking take?

  • Can I view an account summary and all of our transactions on CAF Bank Online?

  • Can I view and download our statements on CAF Bank Online?

  • How often do we receive statements on our account?

  • Can we pay charitable donations into our CAF Bank account?

  • Can I move our money between accounts?

  • How do we add a new signatory to our CAF Bank Account?

  • How do we make changes to our details on CAF Bank Online?

  • Will our details remain confidential?

  • Are there any account limits on a CAF Cash account?

  • Are there any account limits on a CAF Gold account?

  • How do we arrange for existing Direct Debits and Standing Orders to operate from our CAF Cash Account?

  • Can we make salary payments from a CAF Gold Account?

  • How do we withdraw money from a CAF Gold Account?

  • Will you contact us if we stop using our account?

  • How can I subscribe/unsubscribe to marketing emails about CAF Bank products and services?

  • What help and support can I expect from CAF Bank?

  • How can I feedback on the service I’ve received from CAF Bank?

CAF Bank Limited (CBL) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered under number 1837656. CBL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

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About CAF Bank

CAF Bank provides simple and straightforward day-to-day banking, designed exclusively for charities.

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