CAF Investment Account

HELP AND SUPPORT

We're here to help with technical and account queries - and listen to feedback and complaints.

  • How can I find the stock I want to invest in?

    Once you’ve logged into your CAF Investment Account, the ‘Trade now’ screens let you search for a stock.

  • How can I compare investment funds?

    If you want to compare individual funds, you can access factsheets through the 'Trade now' screens in your CAF Investment Account. We also provide a list of charity-specific funds with factsheets on our charity-specific funds page.

  • When are the prices calculated?

    Share prices are taken from the relevant Stock Exchange on which they are listed. They are shown on a 15-minute delay basis.

    Fund prices are calculated daily by the Fund Manager in most circumstances, but some may have different pricing periods (e.g. weekly/monthly).

  • Is there a minimum trade value for the CAF Investment Account?
    There are no restrictions for the majority of investments, other than you need to have enough cleared funds to cover the trade and any charges (Equity trades £10; Fund trades £5 after your free entitlement is used up)
  • What is an order type?

    Order types set out the conditions under which you're prepared to buy or sell a holding. One example is a limit (sell), which is an order to sell only if the price falls to your specified level. They're useful when you can't constantly monitor prices.

  • I placed a fund order – why can’t I see it on my portfolio?

    These types of order are placed once a day, so it can take one to two days before you see the completed order. This may be longer if you buy or sell a fund that trades less frequently, eg some property funds may only trade monthly.

  • Is there a minimum cash balance for the CAF Investment Account?

    There's no minimum cash balance, but you should hold a small reserve for unexpected events such as corporate actions, or to cover your quarterly fees.

  • Is there a maximum balance for the CAF Investment Account?

    There's no maximum balance.

  • What is the book cost?

    This is the total cost per holding you paid to buy/acquire the shares.

  • What is dividend reinvestment?

    When you receive a cash dividend you can choose to have this reinvested into the same stock for a small commission charge.

  • What is a dividend Ex Date?

    This is the date you need to be holding the stock on in order to be entitled to the next dividend payment.

  • How do I buy UK Government securities (Gilts) through the CAF Investment Account?
    In the ‘Trade Now’ screens, select the ‘Equities’ tab and type ‘United Kingdom’. The list of available UK Government securities (Gilts) will appear.
  • What is a dividend pay date?

    This is the date the company pays the dividend to the qualifying shareholders.

  • How do I set the account default dividend preferences?

    Go to ‘Overview’ via the left-hand menu bar. The account default appears in the third column ‘Dividend status’. Clicking on this opens a pop-up where you can amend the default option under dual authorisation.

  • What is a settlement date?

    When you trade it typically takes two to four days to finalise the trade, depending on what you’re trading in. Some funds may have longer settlement periods, as they don’t trade on a daily basis eg some property funds, which only trade monthly. For a sale you can’t withdraw the money until the settlement date.

  • I’ve placed a trade. When this is settled, what happens?

    Dividends for new stocks will automatically default to the account preference. If you wish to change this you can do this via the ‘Holdings’ page.

  • How do I change my dividend preferences?

    You can change individual stock dividend preferences via the ‘Holdings’ page. You click on the button which shows your existing dividend option and this then allows you to make changes which are subject to dual authorisation.

    If you wish to change the account default preferences, go to ‘Overview’ via the left-hand menu bar. The account default appears in the third column ‘Dividend status’. Clicking on this opens a pop-up where you can amend the default option under dual authorisation.

  • I’ve just entered a trade for a new stock, how do I know what my dividend preference is?

    Dividends for new stocks will automatically default to the account preference.

  • Can I trade complex investments?

    If this is the first time you’ve traded a complex investment, an Authoriser will need to log in to your Account and complete an appropriateness assessment. They’ll be asked a number of questions about your charity’s experience and knowledge of the risks involved in dealing with these products.

    If you don’t pass the assessment, we recommend that you seek independent financial advice.

FEEDBACK

We always like to hear feedback on your experiences of using the CAF Investment Account

Let us know what you think by filling in your details below:

 

 

OUR TEAM

Our expert team is here to help with any questions you have about investing through the CAF Investment Account.

Phone
03000 123 444
(Monday to Friday, 9am-5pm, except bank holidays)

TECHNICAL SUPPORT

Once you’re up and running, we can help with any technical questions you have.

Log in to your CAF Investment Account and send a message through the secure messaging service (24 hours a day) or call on 03000 123 900 (Monday to Friday, 7.45am-5.30pm, except bank holidays).

Where to find secure messaging

Secure messaging can be found by clicking on the ‘Secure message’ tab, which can be found by logging into your Account. On clicking the box you’ll see two further boxes. One advises to send a secure message and the other is ‘Reply to a secure message’. By simply clicking on the chosen box you’ll be able to type your freeform message.

The CAF Investment Account is an unadvised investment product. This means that CAF and Interactive Investor can’t offer any advice, so it’s important to get guidance from an independent financial adviser. To find one in your area, visit www.unbiased.co.uk.


Important information

The value of investments may fall as well as rise. You may not get back the full amount that you originally invested.

Past performance is not a guide to future performance.

There is no guarantee about the level of capital gains or income that will be generated.

Full legal information 

Regulatory information

 

Disclaimer

The CAF Investment Account is offered to you by CAF Financial Solutions Limited (CFSL) and is operated and supplied by Interactive Investor Trading Limited. Interactive Investor Trading Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: Standon House, 21 Mansell Street, London E1 8AA.

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority. Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369).


Charities Aid Foundation © 2016 | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000