PRIVACY AND COOKIES



MAKING IT EASIER FOR YOU TO FIND OUT HOW WE HANDLE YOUR DATA

As part of the General Data Protection Regulation (GDPR), which comes into effect on 25 May 2018, we’re reviewing our Privacy Notice.

What’s changing?

We’ll publish a new, clearer Privacy Notice which will explain how we use and protect your personal information within the CAF Group.

When will this happen?

Our new Privacy Notice will be published here by 25 May 2018, when the new Regulation comes into effect.

What do I need to do?

You don’t need to do anything, but once the new Notice is published we’d recommend that you familiarise yourself with it so you can see:

  • the rights you have in relation to your information, and how you can exercise those rights;
  • how we keep your personal information secure;
  • the types of personal information we collect about you, and how we collect and use it;
  • the legal grounds for how we use your information; and
  • how long we keep hold of your information for.


HOW YOUR PERSONAL DATA IS USED BY CAF

This website is established and operated by Charities Aid Foundation (CAF, us or we) and the companies in which it has a majority stake (the Group) - registered charity number 268369.

By using this website, you consent to the collection and use of your information under the terms of this policy as in force at the time of use.

  1. Information we collect from you
  2. Why we collect personal information from you
  3. How we use your personal information
  4. Protection of your personal information
  5. Accessing and changing your personal information
  6. Cookies, web beacons and other technologies
  7. Changes to our privacy policy
  8. Contact us

1. INFORMATION WE COLLECT FROM YOU

You can visit this website without revealing any information to us about yourself. However, there are parts of the CAF website where we will need to collect your personal data in order for you to proceed.

Personal information

Whenever we ask you for information that enables us to identify you it will be clear that we are doing so and in every case you will have a choice as to how we use the information that is asked for. Information of this type will only be asked for on those parts of our websites that allow transactions to be performed, in contrast to those parts of our websites that are merely informational in their function. Use of any CAF’s online giving tools, for example, necessarily requires that we collect personal information from you.

Information of this type will also be collected when you contact us directly by email for any reason or if you specifically request that we send you information.

Anonymised user information

This type of information helps us to enhance the website and improve its navigability. It also helps us to improve the quality of the online services and information you can access. In order to facilitate this, we use cookies to identify specific information about your visits to the site.

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2. WHY WE COLLECT PERSONAL INFORMATION FROM YOU

Your personal information is needed so that you can use the transactional areas of our website.

It is also needed so that we can contact you if you have asked us to do so or if it is necessary as part of a particular transactional process, for example in order to validate your authorised user status in relation to a transaction.

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3. HOW WE USE YOUR PERSONAL INFORMATION

Your personal information enables us to supply the services you have requested. It will also enable us to contact you where necessary concerning any transaction you have undertaken.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.

Finally, your personal information may be passed by CAF to the charities you donate to, to inform them of your donation. You can choose to donate anonymously if you wish but you must make this clear by ticking the relevant box each time you make an onlinedonation.

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4. PROTECTION OF YOUR PERSONAL INFORMATION

If you make donations by credit or debit card, your card details will not be stored on CAF servers: - they will be stored by our payment service provider RSM 2000 Limited on the basis of its own terms of use and privacy policy which can be accessed via their website.

In all other cases, the personal information you provide to us will be held on our computers in the UK and may only be accessed by or given to individuals working for the CAF itself or for one of CAF's entities.

If CAF and/or one or more of the other CAF entities enters into a joint venture with or is sold to or merged with a third party entity, your information may be disclosed to those who own, control and work for the joint venture or the merged or third party entity.

Unless required to do so by law or to protect our own interests, we will not otherwise share or distribute any of the information you provide to us without your consent and we will not sell your personal information without such consent.

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. All personal information transmissions that provide payment or account details are encrypted using the security standard known as Secure Socket Layer (SSL), which encrypts information you input.

We will retain your information for a reasonable period or as long as the law requires.

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5. ACCESSING AND CHANGING YOUR PERSONAL INFORMATION

You are entitled to see the information held about you and you may ask us to make any changes to ensure that it is accurate and kept up to date and reflects any change in preferences you may have previously expressed about the way in which we can use your personal information. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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6.COOKIES, WEB BEACONS AND OTHER TECHNOLOGIES

Our website uses cookies and web beacon technology to identify who has visited our website and how they’ve interacted with it.

What is a cookie?

A cookie is a small data file that’s placed on your device when you visit a website. A session cookie expires when you end your session (ie you close your browser). A persistent cookie stores information so that, when you end your session, and return to the website at a later date – the cookie is still valid.

How do I disable cookies?

You may be able to configure your browser to restrict or block all cookies. However, if you disable cookies, you may find this affects your ability to use certain parts of our website. To find out more about deleting cookies, visit allaboutcookies.org.

Cookies we use

Strictly necessary cookies

These are cookies which are needed for our website to function properly, for example allowing you to log into your account or in order to remember your charity favourites.

Analytical/performance cookies

Google Analytics

Name: _utm, __utma, __utmb, __utmc, __utmt_UA, __utmz, _ga, _gid, _gat, _gac

We use Google Analytics to give us insight into our website traffic and the effectiveness of our marketing. It helps us to provide you with content that’s relevant to you and the products and services you have with CAF.

Google Analytics uses a mixture of session and persistent cookies to allow us to do this. These cookies may contain information about the device and operating system you’re using, the date and time of your visit, your IP address, which pages you visit and links you click, and which website or email you’re visiting from. This data is stored indefinitely, unless you delete the cookies manually.

You can opt-out of Google’s use of cookies by visiting Google’s Ad Settings page.

Functional cookies

Optimizely

Name: optimizelyEndUserId, optimizelyBuckets, optimizelySegments, optimizelyRedirect, optimizelyPendingLogEvents

We use Optimizely on the website to run A/B tests which show different versions of pages to certain users. We use the results of these tests to improve your on-site experience.

Optimizely uses cookies to do this. These cookies may contain information about the device and operating system you’re using, your IP address, the date and time of your visit, the version of the pages you visited and where on the page you clicked, the campaign you were included in, and which website you were visiting from. This data is stored for up to ten years, unless you delete the cookies manually.

Find out how to opt out of Optimizely’s cookies.

Web beacons

Act-on Beacon Tracker

Name: wp11000

We use the Act-on Beacon tracker to track your behaviour on our website, or how you’ve used the website if you’ve clicked on an email from us. This tool will ask you to Accept or Decline cookies via a pop-up in your browser.

These cookies may contain information about the device and operating system you’re using, your IP address, the date and time of your visit, how you use the website, which email you’re visiting our website from and your email address. Your email address is only saved in a cookie if you’ve consented to us using it.

You can delete or block Act-on cookies using the settings on your browser, To find out more, visit allaboutcookies.org.

Advertising cookies

We use cookie-based services from third parties such as Google, Facebook, Twitter and LinkedIn to deliver advertising. The cookie collects anonymised data about products that are relevant to you, your interests or your search terms and shows you adverts from CAF based on your viewing history.

Google (including AdWords Remarketing)

When you show interest in one of our products, for example by visiting a page or partially completing an application form, a cookie will be stored on your device. You may then see our adverts in search results pages (using Google Adwords), on YouTube, in banner adverts on Gmail and on the Google Display Network.

You can opt out of Google’s use of cookies by visiting Google’s Ad Settings page.

Facebook Pixel

We use Facebook Inc.’s “Facebook Pixel” to track your behaviour after you’ve seen or clicked on a Facebook ad. This allows us to evaluate the impact of Facebook ads and to show you advertising that’s more relevant to you. We can’t see your data, but Facebook may save and process it. The pixel will track which pages you visit – and when.

Find out how to opt-out of tracking by Facebook Pixel.

Facebook Custom Audiences

We may also use Facebook’s “Custom Audiences” to find our customers who are already users of Facebook, so that we can provide you with content that is more relevant to you.

Find out more about opting out of Facebook Custom Audiences.

Twitter

We also use Twitter Conversion and Remarketing tracking. This allows us to track those visitors who have been referred to our website from a Twitter advertisement. We may also use Twitter’s Tailored Audiences to find our customers who are already Twitter users, so that we can provide you with content that is more relevant to you.

Find out how to opt out of Twitter’s personalised ads and Audiences.

LinkedIn

We also use LinkedIn Conversion and Remarketing tracking. This allows us to track those visitors who have been referred to our website from a LinkedIn advertisement. We may also use LinkedIn’s Matched Audiences, to find our customers who are already users on LinkedIn, so we can provide you with content that is more relevant to you.

To opt out of LinkedIn’s remarketing and Matched Audiences, visit your settings page.

Social media cookies

Facebook

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These let you log into your Facebook account and promote (‘Like’) or share our posts and web pages with your followers. These cookies collect information about the websites you visited, the date and time you visited, your browsing behaviour and your interests.

You can find out how to block these cookies for your particular browser by visiting allaboutcookies.org.

Twitter

Name: k, guest_id, pid

These let you log into your Twitter account and promote (‘Like’) or share our posts and web pages with your followers. These cookies collect information about the websites you visited, the date and time you visited, your browsing behaviour and your interests.

You can find out how to block these cookies for your particular browser by visiting allaboutcookies.org.

YouTube

Name: demographics, VISITOR_INFO1_LIVE, dkv, use_hitbox, ACTIVITY, recently_watched_video_id_list, PREF

These cookies allow you to watch YouTube videos which we have embedded on our website. These cookies collect information about the websites you visited, the date and time you visited, your browsing behaviour and your interests.

You can find out how to block these cookies for your particular browser by visiting allaboutcookies.org.

LinkedIn

Name: notice-npass-shown, notice-pass-shown, _leo_profile

These let you log into your LinkedIn account and promote (‘Like’) or share our posts and web pages with your connections. These cookies collect information about the websites you visited, the date and time you visited, your browsing behaviour and your interests.

You can find out how to block these cookies for your particular browser by visiting allaboutcookies.org.

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7. CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. Unless otherwise specified all such changes will take effect immediately upon posting to the website.

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8. CONTACT US

All comments, queries and requests relating to the use of your information are welcomed and should be addressed to:

The Data Protection Officer

Charities Aid Foundation
25 Kings Hill Avenue
Kings Hill
West Malling
Kent ME19 4TA

T: 03000 123 000
F: 03000 123 001
E: enquiries@cafonline.org

This privacy policy is governed by the laws of England.

This website is owned and operated by Charities Aid Foundation (registered charity number 268369) of 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA.

Updated May 2018