Contact us

Our award-winning Customer Service team is always happy to help.


You can contact us by:

  • Writing to us
  • Sending us your enquiry using the form below - a member of the team will get in touch.
  • Calling us:
    • CAF Charity Account customers and individual donors can call us on 03000 123 000 (+44 3000 123 000 from overseas) between 8.30am and 5.30pm Monday-Friday (except public holidays)
    • CAF Donate customers can call us on 03000 123 000 between 8.30am and 5.30pm Monday-Friday (except public holidays)
    • CAF Bank customers can call us on 03000 123 456 between 9am and 5pm Monday-Friday (except public holidays) or email cafbank@cafonline.org

     

ICS Service Mark accredited from October 2018 to October 2021We're committed to giving you great Customer Service so your call may be recorded for training purposes.

Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

If you are not happy with any aspect of our service or products, you can tell us about your concern.

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CAF Bank Limited (CBL) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204451. Authorisation can be checked on the financial services register at www.fca.org.uk. CBL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered under number 1837656. CBL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

Our offices in the UK

Head office

CAF (Charities Aid Foundation)
25 Kings Hill Avenue
Kings Hill
West Malling
Kent ME19 4TA

T: 03000 123 000
F: 03000 123 001

 

CAF Bank

T: 03000 123 456
F: 03000 123 600
E: cafbank@cafonline.org

Office opening hours: 9.00am to 5.00pm Monday to Friday

 

London office

CAF (Charities Aid Foundation)
10 St. Bride Street
London
EC4A 4AD

T: 03000 123 000
F: 03000 123 201