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Report suspicious activity

If you notice unusual activity on your CAF or CAF Bank account, we’re ready to help. Here’s when and how to get in touch. 

Reasons to contact us

1. Unsolicited request - Someone unexpectedly requests your account details or asks you to move money.

Never provide confidential, financial or payment information without first checking where the request has come from, using known and verified contact details. If you are worried about a payment you have made or authorised, contact us straight away.

2. Phone call or email - You receive a call or email from someone claiming to be from Charities Aid Foundation (CAF) or CAF Bank that seems unusual or suspicious.

3. Web page - You come across an unusual page on our website that asks you to provide your security credentials. 

4. Text message - You receive an SMS text message from us about a payment or payee, and the details don’t look right.


Don't give away any account details

Those are four of the most important reasons. Or perhaps you’ve seen something suspicious that doesn’t feel right to you.

If something doesn’t look right, simply get in touch. Don’t worry: our team knows how to recognise fraud, and are ready to help.


How to contact us

CAF Accounts

including CAF Charity Account and individual donations, CAF Charitable Trust, CAF Company Account, CAF Donate and CAF Charity Dashboard.

03000 123 000

(9.00am - 5.00pm Monday to Friday, except public holidays)

CAF Bank customers

03000 123 456

(9am - 5pm Monday to Friday, except public holidays)


Log in to CAF Bank Online

Seen a suspicious CAF or CAF Bank email?

Forward it to us:

scamreporting@cafonline.org

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.

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Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
10 St. Bride Street, London EC4A 4AD
Telephone: 03000 123 000