Security centre


Find out how to report issues to us if you notice anything out of the ordinary

How to report issues to us

If you've received a call or email claiming to be from Charities Aid Foundation (CAF) or CAF Bank, and think it might be a scam, then it’s important that you report it to us so we can investigate on your behalf.  If you see an unusual page or request for information, especially your security credentials, when using our website, you should let us know by calling CAF Bank on 03000 123 456.

If you get an email claiming to be from us, asking for personal information, please forward it to immediately or telephone us on 03000 123 456.

Contact us

CAF Accounts

including CAF Charity Account and individual donations, CAF Charitable Trust, CAF Company Account, CAF Donate and CAF Charity Dashboard.

03000 123 000

(9.00am - 5.00pm Monday to Friday, except public holidays)

CAF Bank customers:

03000 123 456
03000 123 600 (Fax)

(9am - 5pm Monday to Friday, except public holidays)

Log in to CAF Bank Online

Seen something suspicious?

Useful links

Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
10 St. Bride Street, London EC4A 4AD
Telephone: 03000 123 000