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Security centre

Staying safe and secure

Welcome to our security centre: a regularly-updated source of fraud prevention support for you and your organisation.

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The support you need to protect your money

From staying ahead of the latest scams to following simple fraud prevention tips, there are things you can do to keep your organisation’s funds safe. 

Start right here, by regularly checking-in with the resources on our security centre.

Fraud prevention resources

Types of online threat

Confused by unfamiliar terms? Take a look at our simple guide to the most common types of online fraud.

Fraud types

CAF Bank’s golden rules

How to tell the difference between a genuine communication from CAF Bank and a scam message.

Our seven golden rules

Financial controls

Your internal controls are a crucial defence against fraud. Find out why it’s important to make sure they are being followed.

Read our tips

Safeguard your account

Reduce the risk of being a victim of online fraud by following these effective and easy-to-action tips.

How to protect your organisation

How we protect you

We’re serious about security. Find out how we help you keep your account information and funds safe.

Online security with CAF Bank

Your questions answered

Find answers to the most common questions we're asked about staying safe and secure.

Read our FAQs

New regulatory protections for APP fraud

On 7 October 2024, new rules were introduced about the way banks handle refund claims from customers for Authorised Push Payment (APP) fraud. 

Find out more

Seen something suspicious?

Find out the best way to report it to us.

Contact us

Learn more about fraud prevention

Here are a collection of further fraud prevention resources. CAF and CAF Bank are not responsible for the content on the following websites, or their availability.

Cyber Aware

Government advice on how to stay safe online.

 How to improve your online security
Take Five

We support Take Five, a national campaign offering simple advice to protect you from phone, email and online fraud.

 Explore Take Five’s resources
Action Fraud

UK’s national reporting centre for fraud and cybercrime.

 How to report fraud

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.