Making Bulk Payments

A bulk payment (formerly called ‘group payment’) allows you to pay multiple beneficiaries (formerly called ‘payees’), such as employees or suppliers, at the same time.

This page guides you through the three stages of making a bulk payment, with step-by-step instructions, answers to frequently asked questions, hints and tips, and things to remember.

If you have a question or need help with a bulk payment, please use our contact us form and we’ll get back to you as soon as we can.

Video: How to make a bulk payment

This video shows you how to create and make a bulk payment (formerly called group payment) within the UK, in three main stages:

  1. Create a new bulk payment template or select an existing one
  2. Create and submit a bulk payment request
  3. Approve the bulk payment request

Bulk payments allow you to make multiple payments in one go, for example, salary payments. We recommend you watch the approval matrix video before creating a bulk payment.

Bulk payment process

The three stages of making a bulk payment


Before you get started …

Here are 3 things we recommend you check before making a bulk payment (formerly called ‘group payment’):

 

  • Check your beneficiaries: Make sure that all beneficiaries you intend to pay are available in online banking. Newly added beneficiaries are now available to be included in your bulk payment templates straight away – we’ve removed the validation period.
  • Check payment approvers: Dual authorisation is required for all external payments. Confirm that your payment approvers have online banking access and are set up to authorise payments, by checking that your approval matrix is up to date.
  • Check available funds: There are no automated transfer of funds between accounts, so please check there will be sufficient funds in your account when the bulk payment is due to be debited. Otherwise, the payment may not be completed.

For step-by-step instructions on how to make bulk payments, view our user guide.

View user guide

Stage 1 – Create a new bulk payment template. Or select an existing template

To make an external payment to multiple beneficiaries at the same time, you need to have a bulk payment template set up with the beneficiaries’ details. This can be done by any of your online users, at any time.

After entering the template details, you will need to select the beneficiaries you wish to include in the bulk payment, and then add payment amounts and references.

Top tips

  • The execution date displayed at this stage is the date the template was created.
  • You need to enter a nominal payment amount next to each beneficiary, for instance £1.00. The amounts can be changed when creating the bulk payment request.

Stage 2 - Create the bulk payment request. Then submit it for approval

Part 1 – Create the request

To create the bulk payment request, select the bulk payment template that you wish to use. Check if there are any beneficiaries you need to remove from the bulk payment.

Enter the actual payment amounts and references for those beneficiaries you want to include in the bulk payment. Check the beneficiaries and payment amounts are correct, and edit the execution date to when you wish to make the payment.

The payment creator will be asked to approve it first, before submitting it to your authorisers for approval.

Top tips

  • Make sure each beneficiary has a payment amount and reference added.
  • Special characters (punctuation marks and symbols) cannot be used within beneficiary references or payment references.
  • Edit the execution date (value date) to the date you wish to make the payment. Check the approvers are available to authorise the payment request by 4pm that day. Otherwise, you’ll need to recreate and resubmit the request for approval.

Part 2 – Submit request for approval

It may take a few moments before details of the bulk payment request are available to review on the system. You will then need to submit it to your authorisers for approval. 

In all cases, once the bulk payment instruction has been fully approved, the payments will be made as per the beneficiary list, including the amounts, references and beneficiary names. We are sorry for the confusion this may have caused. 

Stage 3 - Approve the bulk payment request.

After your bulk payment request is submitted for approval, it will show as a ‘pending approval’ to your designated approvers, when they are logged into online banking. They will also receive a notification that a payment request is awaiting their approval.

Top tips

  • When creating or approving a payment, we recommend you log into online banking on a desktop or laptop computer, to have the clearest view of the payment details.
  • Payment requests need to be fully authorised by 4pm on the working day they are due to be made.

Things to remember


  • You can now add new beneficiaries to a bulk payment template straight away.
  • The execution date in your bulk payment template defaults to the date the template was created. Before creating a bulk payment request, edit the execution date in the selected bulk payment template to when you wish the payment to be debited.
  • Check that your payment approvers and rules for approving bulk payments are set up correctly in your approval matrix.
  • Make sure there are enough funds available in your CAF Cash Account to make payments. These payments will be authorised at the start of each working day, so funds should be deposited by the end of the previous working day.
  • Bulk payments fully authorised by 4pm on the working day they are due to be debited from your account will typically credit beneficiaries’ accounts on the same day.

For step-by-step instructions on how to make bulk payments, view our user guide.

View user guide

Creating and Making Bulk Payments Webinar

Welcome to CAF Bank

The bank dedicated to supporting charities and social purpose enterprises. So we understand what you need.

Current account Savings Loans Security centre Help About us

More how to videos