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The bank dedicated to supporting charities and social purpose enterprises. So we understand what you need.

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18/12/2024

Three ways to better banking

18 December 2024

 

Better banking is coming to your CAF Bank account, giving you more control over how you manage your organisation's money.
 
Here's an introduction to three improvements that are on the way:

1. Your own dashboard - Each time you log in to online banking, you will be able to view your CAF Bank accounts, transactions and statements in one place. You will no longer need to log in to a separate system to view your statements.

2. Simpler payments – You will find it quicker to make one-off, bulk and recurring payments online using Faster Payments, standing orders and CHAPS*.  Authorised Faster Payments will leave every hour between 9am and 4pm on working days.

3. Enhanced security – Keep your organisation’s money even more secure with dual authorisation for every payment, including when sending money to your accounts held with other banks.

* A fee applies to make a CHAPS Payment. Please see our Tariff of Charges.

Over the coming weeks, you will receive more information on these and other improvements that we are working on. View our guidance for the latest details of the banking changes on their way. We will be in touch again in plenty of time to explain what you need to know – as well as any actions you will need to take.

Do we have your up-to-date details?

If the email address or mobile number you use for online banking changes, please let us know. 

For help with your online banking visit our Help Centre, or ask your Account Contact or an authorised Signatory to get in touch with us. 

If you have any questions, please email us at cafbank@cafonline.org. Alternatively, call 03000 123 456. Our lines are open Monday to Friday, 9am to 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.