Welcome to CAF Bank

The bank dedicated to supporting charities and social purpose enterprises. So we understand what you need.

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Accessing online banking

Getting ready for online banking

What you need

To access online banking, you need a mobile phone and computer or tablet. For security reasons, make sure you are using the latest version of your internet browser. We recommend you use Google Chrome, Microsoft Edge, Mozilla Firefox or Safari, for the best experience. 

How to stay secure

When connecting to the internet, check that your firewall is enabled and that your operating system and anti-virus software are up to date. Visit our security centre for more advice on how to protect your account. 

Where to find login details

You will receive your CAF Bank username by email and a temporary password by text message. Make sure you activate your online banking access within 30 days of receiving your login details, after which the temporary password expires. For help to retrieve these details, read our FAQs

You can request your login details to be resent to you, by  completing this form

Choosing your authentication method 

We use two-factor authentication as an added layer of security to help protect your account. 

To authenticate your login details, you can choose between:

  • The HID Approve app
  • Text message

When activating online banking access, you will receive a One-Time Passcode (OTP) by text message. You will need to enter this when prompted. If you don’t receive the OTP, check your internet browser’s tracking protection settings. If set to ‘Strict’, it may prevent you receiving the OTPs. Switching to the default ‘Balanced (Recommended)’ setting typically resolves the issue.  


How to activate your user access

Learn how to activate your access to online banking and log in for the first time. 


Watch now

Find more help online

Read our frequently asked questions about accessing online banking.


View our FAQs

Get in touch

If you can’t find the answer you need, our team will be happy to help. 


Contact us