Help with opening an account  

Opening an account can be complicated. We're here to help guide you through the process.

Common Questions 

  • What are the minimum and maximum balances that can be held on a CAF Bank account?
    There's no limit to the maximum balance that can be held. There’s no set minimum balance but you shouldn’t go overdrawn. When you open an account with CAF Bank, remember to pay in as soon as possible, to cover the monthly fee.

  • Can non-UK charities open a bank account?
    You’ll need to be registered in the UK and the main contact must be a UK resident.
  • Can we transfer Standing Orders and Direct Debits from our old account?
    Standing Orders and Direct Debits to be paid out of your account

    CAF Bank isn't part of the Current Account Switch Service. If you would like to transfer your Standing orders and Direct Debits from your old account, ask your current Bank for a list of your Direct Debits and Standing Orders. You do not need to be closing your existing account to be able to use this service. Online web prints cannot be accepted as they may not show all the information required. Please check that the follow information is clearly visible when sending us the information: 

    • Your Charity’s sort code and account number with the other bank
    • The 6-digit Originator number for all Direct Debits 
    • Any references needed for either the Standing orders or Direct Debits 

    Please indicate on the list which Direct Debits and Standing orders you wish to transfer and ensure the list is signed in accordance with your CAF Bank Mandate.

    The signed list needs to be posted to: CAF Bank, 25 Kings Hill Avenue, West Malling, Kent, ME19 4JQ.

    We recommend that you have sufficient funds in your existing account until you are sure that the transfer has been successful.

    Standing Orders and Direct Debits paid into your account.

    You will need to contact the organisations or donors of any Standing Orders paid to your existing account to advise them that your bank account details have changed.

    If you have more than 250 Standing Orders paid into your existing current account, please let us know. We may be able to arrange for them to be transferred to your new account electronically.

    We recommend that you speak to your Bacs Bureau if you have Direct Debits paid into your account.

    Visit our Bacs Bureau Service page for details of a secure, efficient way to collect Direct Debits and send Bulk Payments within the UK.
  • Can we open an account if we operate outside the UK?
    Yes, as long as your organisation is registered and controlled in the UK. We'll need details of Operations, Partners, and Associated Organisations on the application form.

    The primary contact must be a UK resident.

  • How do I apply for a CAF Bank account?

    Either download an application form from our website or you can email us at and we’ll send you one.

    Send your completed application form to:

    CAF Bank
    25 Kings Hill Avenue
    Kings Hill
    West Malling
    ME19 4JQ

  • What evidence of our charitable status is needed when opening an account?

    We’ll ask you to provide at least one of the following pieces of information in your application.

    1. Charity registration number issued by one of the following:

    - Charity Commission (CC).
    - Office of the Scottish Charity Regulator (OSCR).
    - Charity Commission for Northern Ireland (CCNI).

    2. Registered company number (for organisations registered with Companies House). We'll also need to see a copy of your charity's governing document, along with a copy of any amendments or additions that may have been made since the inception of your charity and its original governing document.

    3. Evidence of being an Exempt or Excepted charity.

    4. HMRC registration.

Explore other help topics 

Further questions?

Give us a call 

Our expert team is here to help with any questions you have about your organisation's banking.
Phone 03000 123 456 (Monday to Friday, 9am-5pm, except English bank holidays).