Everyday banking

HELP AND SUPPORT

We're here to help with your questions about banking and finance for your charity.

  • How can I open a CAF Bank account?
    To set up a charity account with CAF Bank you’ll first need to request or download and complete an application pack.

    Our Everyday banking page outlines the features of our bank accounts and how our range of services can help you make the most of your funds.
  • What are CAF Bank’s charges?

    For details of our charges, please refer to our CAF Cash Fee Information Document.

  • How long does it take to open a new bank account?

    Once we’ve received all the information we need, we aim to open your account within 12 working days, subject to our administrative checks. CAF Bank's account opening team will contact you if we have any questions about your application.

    Please note that we may return the application to you if the application is not fully completed or we need further information.  If this is the case, we'll list the application content which needs to be corrected.

    You'll receive a letter confirming that the account has been opened.

    If you’re transferring Standing Orders or Direct Debits into a CAF Cash Account, we aim to have these in place within 12 working days, once we’ve received the relevant information from your existing bank.

  • What can I do to help ensure the account opening process goes smoothly?

    To help the account opening process to go smoothly, please:

    • Complete the forms carefully. You'll find clearly signposted guidance within the application forms to help you complete each section.
    • Use the checklists within the form to double check that you've completed the forms correctly and enclosed the documentation needed to accompany your application.
    • Please ensure that the form is signed.

    If you have any queries during the application process, please contact our Customer Service team on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays) or by emailing cafbank@cafonline.org.

    While we’re happy to correspond by email, we won’t discuss or send sensitive or confidential information electronically.

  • How do we apply for online banking or a Business card(s) when we apply for a new account?

    The application forms for our online banking service and Business card are included within our application pack.

  • Is there a minimum balance required to open a CAF Bank account?

    You can open a CAF bank account with as little as £1,000.

  • How will our Standing Orders and Direct Debits from our existing account be transferred to our new CAF Cash Account?

    Standing Orders and Direct Debits paid from your account

    At present, CAF Bank isn't part of the Current Account Switch Service, but we have a simple process to ensure that your payments are transferred effectively and quickly.

    Simply complete the section within the new account application form, so that we can contact your existing bankers for full details of the existing Standing Orders and Direct Debits paid from your account. Once we've received their response we'll contact you to confirm the payments you'd like to be transferred.

    After we’ve received the relevant information from your existing bank, we'll aim to put everything in place for you within 12 working days.

    We recommend that you maintain sufficient funds in your old account until you're sure that everything has been successfully transferred across to your new CAF Cash Account.

    Standing Orders and Direct Debits Paid into your account

    You'll need to contact the originators of any Standing Orders paid to your existing account to advise them that your bank account details have changed.

    If you have more than 250 Standing Orders paid into your existing current account, then please let us know, as we may be able to have them transferred to your new account electronically.

    For Direct Debits paid to your account, we recommend that you speak to your Bacs Bureau.

    Visit the CAF Bank Bacs Bureau service page for details of a secure, efficient way to collect Direct Debits and send money within the UK.

  • Is there a maximum balance that can be held on a CAF Bank account?

    There is an upper limit of £1.5million which may be held on a CAF Gold Account.

    There are no upper limits for deposits which may be held on a CAF Cash Account.

  • Can our CAF Cash Account enter an unarranged overdraft?

    No, accounts cannot go overdrawn without arrangement in the normal course of Business. However we can consider secured overdrafts above £50,000 by arrangement.

    If you're considering a secured loan of between £50,000 and £5million, repayable over 2-25 years, to help your charity grow, we are keen to talk to you now. Contacting us is confidential and obligation-free.

  • Are there any restrictions on the transactions which can be made from a CAF Cash Account?

    There's no limit to the amount a cheque may be drawn for and paid (subject to the cleared balance on your account).

    You may draw up to £250,000 on demand – larger amounts may require up to seven days' notice.

    Business card transactions may be subject to limits, which we may apply as part of security measures from time to time.

  • Can we pay salaries from our CAF Cash Account?

    Yes. You can make salary payments free of charge using our Online QuickPay service.

    You can also send money within the UK and make salary payments using our Bacs Bureau service.

  • Are there any restrictions on the transactions which can be made from a CAF Gold Account?

    A CAF Gold Account is an instant access savings account, so it does not come with a cheque book.

    You may withdraw up to £250,000 on demand – larger amounts may require up to seven days' notice.

    Transfers may be made to your CAF Cash Account and/or the nominated account specified in your account application - but not to other third party accounts, including to pay salaries.

USING AND SHARING YOUR INFORMATION

  • What is the General Data Protection Regulation (GDPR)?

    GDPR is the General Data Protection Regulation, a piece of EU legislation that applies in the UK. It intends to strengthen and unify data protection for all individuals within the European Union. The GDPR has direct effect across all EU member states and has already been passed in the UK. This means that organisations will still have to comply with the GDPR when handling personal information.

    In the UK, this is now the Data Protection Act 2018. UK Parliament passed the Data Protection Bill on 22 May, and it received Royal Assent on 23 May.

  • What is Personal Data?
    Data about or relating to living, identified or identifiable persons.
  • Where do you store my data?

    We store your data on systems and in our offices in the UK. We only share your·information with trusted suppliers of services where it is appropriate to do so and always with controls in place to ensure the security and safeguarding of your information.

    You can find out more information in our Privacy Notice at www.cafonline.org/privacy

  • What do you use my data for?
    Primarily we use your data to provide your organisation(s) with products or services. We also use your information to confirm your identity and fulfil our legal and regulatory requirements, such as anti-money laundering and anti-terrorist financing checks. Further information about this and any other processing activities can be found in our Privacy Notice at www.cafonline.org/privacy.
  • How do I know that you are not passing my data onto a third party?
    CAF and the companies in which it has a majority stake, or their subsidiaries, will not share your information with any outside organisation except as part of providing a product/service or when legally obliged to do so.
  • What data do you hold?

    The data we hold is the information that we collect via application forms for your products or services and information gathered throughout your relationship with CAF Bank.

    Further information about this can be found in our Privacy Notice at www.cafonline.org/privacy

  • How long do you keep my data?

    We have two categories with regards to how long personal data is retained, these are:

    • Customer relationship

    Where you have taken out a product or a service, ie signed up to Terms and Conditions. We will retain your information all the while the product or service is active and for seven years after the end of the relationship, ie when you request we close your account; and

    • Prospect/Non-customer relationship

    Where you have not taken out a product or service, eg you make enquiries about a service or you begin the process to open an account but decide not to go ahead. We will retain your information for no longer than three years.

  • How can I find out what personal data you hold about me?

    You can raise a Subject Access Request by contacting us.

    You can write to us at:

    DPO
    Charities Aid Foundation
    25 Kings Hill Avenue
    Kings Hill
    West Mailing
    Kent ME19 4JQ

    Or email at: DPO@cafonline.org

    To help you prepare your request, you can use a Subject Access Request form.

    Alternatively you can call us on 03000 123 456.

    In order to carry out your request, we must confirm your identity. To do this we may need you to provide relevant documentation.

  • Can my personal data be corrected?

    We will always endeavour to ensure that your personal data remains accurate. However, if you think this information is incorrect or incomplete you have the right to have your information rectified.

    To request rectification please contact us on: 

    You can write to us at:

    DPO
    Charities Aid Foundation
    25 Kings Hill Avenue
    Kings Hill
    West Mailing
    Kent ME19 4JQ

    Or email at: DPO@cafonline.org

    Alternatively you can call us on 03000 123 456.

    In order to carry out your request, we must confirm your identity. To do this we may need you to provide relevant documentation.

  • I am a trustee of an organisation; can I submit a Subject Access Request on behalf of other signatories/trustees within the organisation?

    The GDPR applies to individuals and personal data about them, so a subject can only make a request for data held about himself or herself.

    If you are making a request on behalf of another individual, you will need to either have their written consent to do so or have legal authority to act on their behalf (such as Power of Attorney).

  • How can I get my personal data deleted?

    Erasure (known as the right to be forgotten) - you have the right to have your personal information erased where we do not have a legal basis to process it, including where we are holding it for longer than required. You can do this by contacting us.

    You can write to us at:

    DPO
    Charities Aid Foundation
    25 Kings Hill Avenue
    Kings Hill
    West Mailing
    Kent ME19 4JQ

    Or email at: DPO@cafonline.org

    Alternatively you can call us on 03000 123 456.

    In order to carry out your request, we must confirm your identity. To do this we may need you to provide relevant documentation.

  • If I leave the organisation, how will my personal data be used?
    We will only hold your personal data for as long as we require. This will usually be to comply with our regulatory and legal requirements.
  • How can my organisation find out more about becoming GDPR compliant?

    The Information Commissioner's Office (ICO), which is the  Authority in the UK for data protection, has issued guidance for not-for-profit organisations along with a dedicated helpline you can call them on.

    You can find the ICO's guidance here: https://ico.org.uk/for-organisations/charity/.

     

OUR TEAM

Our expert team is here to help with any questions you have about charity banking.

Phone
03000 123 456
(Monday to Friday, 9am-5pm, except English bank holidays)

CAF Bank Limited (CBL) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204451. Authorisation can be checked on the financial services register at www.fca.org.uk. CBL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered under number 1837656. CBL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority under registration number 189450. Authorisation can be checked on the financial services register at www.fca.org.uk. CFSL Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. Registered under number 2771873. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369).


Charities Aid Foundation © 2018 | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000