Welcome to CAF Bank

The bank dedicated to supporting charities and social purpose enterprises. So we understand what you need.

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CAF Bank

Online banking help

We're here to help with technical and account queries - and listen to feedback and complaints.

Service update

CAF Bank’s online banking service will continue to be unavailable until further notice. We are very sorry for the disruption this causes. We have emailed all customers with further information.

For customers who need to make time-sensitive payments such as payroll, please call us on 03000 123 456. We expect much higher call volumes than usual and will have extra teams to support you. Thank you for your patience.

Accessing online banking


Visit our support page for everything you need to set up and access online banking.

Browse accessing online banking resources

Online banking user guide

 

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How to videos

Help with online banking  

We're here to help you with any online banking queries. We’ve put together a list of frequently asked questions, to help you find the answer you're after.

Our new online banking user guide and 'how to' videos can be found here.

Popular Questions

Explore other help topics 

Opening an account We're here to help guide you through the process.
Managing your account We have collated our FAQ list to guide you with managing your account.
Products and services We're here to help you with all your banking queries.
Staying secure We're here to help make sure your finances are kept safe and secure.
Making a complaint We hope you’ll never need to complain but if you have a problem please let us know

Further questions? Give us a call

Our expert team is here to help with any questions you have about your organisation's banking. Phone 03000 123 456 (Monday to Friday, 9am-5pm, except English bank holiday)