This involves a fraudster making phone calls to an individual, posing as bank staff, the Police or other official or company in a position of trust. The call may be made to coerce you into:
- sending your money to another account for ‘safe keeping’ or ‘holding’.
- withdrawing cash and handing it over to the fraudster for investigation.
- giving out personal financial information, which can then be used to gain access to your finances.
Ways to protect yourself from vishing:
- Be wary of unsolicited phone calls, especially if you’re asked to provide personal information.
- If you’re suspicious or feel vulnerable, don’t be afraid to terminate the call and say no to the caller’s requests.
- Remember, it takes two people to terminate a call, so ensure the caller has also hung up and you have a clear line – you can use a different phone line to test the number.
- Be wary of fraudsters using ‘call spoofing’ to deliberately fake the telephone number showing on your caller ID, making it look like a genuine bank telephone number.
- Never share your security details with a third party. It’s important to keep your account and security details safe. We will never ask you for your PIN number or full security code word.
- We’ll never send someone to collect your debit or credit cards from you.
Criminals may already have basic information about you in their possession (ie name, address, account details), but don’t assume a caller is genuine because they have these details, or because they claim to represent us or another legitimate organisation.