Security centre


Reduce the risk of online fraud by protecting your computer, information and identity

Understanding how to avoid online fraud

To help us protect you, make sure you know how to protect your computer, information and identity to reduce the risk of online fraud.

Use a strong password

It’s important that you choose security details that are difficult for others to guess. It’s also important that you don’t use the same security details for more than one website. This would leave you open to attacks if someone found your details.

Use strong passwords and don’t use the same password for other websites. Strong passwords should be a minimum of 6 - 8 characters and should be a mix of uppercase and lowercase letters, including numbers.

  • Don't write down or tell anyone your login details
  • It’s easy for someone to find out your date of birth, so don’t use it in your secret word or password
  • Don't use ‘Autofill’ in your browser
  • Don't share your User ID with other people
  • If you believe that someone has got hold of your password or if you have forgotten your details, please contact us.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

  • The site doesn’t display the padlock symbol or ‘https’  in the address bar when you log in.
  • They ask you to do something unusual or unexpected.
  • They are poorly designed and contain typos or bad spelling.
  • They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our guide on phishing scams.

If you think you’ve received a fake email from us, please forward it to

Install anti-virus software

Anti-virus software helps protect you, your privacy and your money. Viruses can steal personal information, take over your PC and can use your computer to attack other people’s machines. You may often hear them called malware, Trojans, spyware or adware.

For tips on how to defend your organisation from viruses, read our guide on malware.

Update your web browser

Modern browser software adds protection against fake websites and they are free to download. Make sure you install the latest version of your web browser. Try Google Chrome, Mozilla Firefox or Internet Explorer 10. Use Safari only if you work from a Mac, not a PC.

Follow the Terms and Conditions of your account

See section 11.9 “Site and Internet Security” in the CAF Bank General Terms and Conditions.

More sources of information for staying safe

Further information and advice to stay safe online is available from the Cyber Street website, a government campaign led by the Home Office. 

The British Bankers Association’s Know Fraud No Fraud leaflet contains lots of useful tips about keeping you and your finances safe.

And if you believe you have already been a victim of fraud of any kind, please report it to the Action Fraud helpline.

Contact us

CAF Accounts

including CAF Charity Account and individual donations, CAF Charitable Trust, CAF Company Account, CAF Donate and CAF Charity Dashboard.

03000 123 000

(9.00am - 5.00pm Monday to Friday, except public holidays)

CAF Bank customers:

03000 123 456
03000 123 600 (Fax)

(9am - 5pm Monday to Friday, except public holidays)

Log in to CAF Bank Online

Seen something suspicious?

Useful links

Charities Aid Foundation © | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA
10 St. Bride Street, London EC4A 4AD
Telephone: 03000 123 000