Through the Covid-19 outbreak, many charities have had to rapidly adapt their processes, structure and delegation of tasks, to carry on delivering much-needed services.

At times of organisational change, what can sometimes be overlooked is how this affects the way you manage your bank accounts. Checking your account signatories and users are up-to-date is crucial for two reasons. It will prevent any delays in accessing your account or sending payments. And it will help to ensure your organisation’s money stays safe and secure.

Here are three quick and easy steps you can take to give yourself peace of mind.


1. Check your account users and cardholders are up-to-date

If you use our Online banking service, please log in and check that your secondary users are up-to-date. Select the ‘Manager user’ option to review and edit secondary users’ details, and delete those who should no longer have account access.

When a CAF Bank Business cardholder leaves your organisation or no longer requires a card, remember to cancel the card by contacting our Customer Service team on 03000 123 456. Lines are open Monday to Friday 9am – 5pm (excluding English bank holidays).

2. Look out for verification requests from us

Every now and again, we’re required to verify our customers’ charitable status so we can continue to provide banking services to you.

We will send these verification requests to you by letter, with a checklist and verification form highlighting the information we need from you and by when. So please keep us informed of any change to your organisation’s postal address.

When receiving a verification letter from us, it’s important to respond with all of the information requested, including details of your organisation’s trustees. If you have any difficulty gathering this information by the deadline given, call our Customer Services team on 03000 123 456 who will be happy to help you.

3. Be fraud aware. Read our latest security guidance

Above everything else, helping you to protect your money is our number one priority.

Charities are potentially more vulnerable to deception than other organisations. That’s because they’re run on the basis of trust, which fraudsters seek to exploit. Criminals are constantly conceiving new ways to steal information and money. So it’s important to be aware of the threats, to make sure only people you’ve authorised have access to your account, and to put in place robust fraud prevention controls.

Explore our security centre to pick up tips on effective measures your organisation can take to avoid becoming a victim. Our latest fraud prevention guides cover banking scams and payment card fraud.

If you suspect your organisation’s CAF Bank accounts have been exposed to fraud or cyber attack, call our Customer Service team straight away on 03000 123 456 or email

Help and support

For answers to any questions you have about managing your account, visit our Help and Support hub or call our Customer Service team on 03000 123 456.

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.