The bank dedicated to supporting charities and social purpose enterprises. So we understand what you need.
All of us at CAF Bank are focused on improving the functionality of our new online service and making sure we respond to customer queries. This has been a significant change, and we appreciate that some aspects are not functioning as they should, and some tasks can be more complicated than they should be.
We have put further fixes in place this week which should address some of the problems. These include improving the functionality on entering one-time passcodes (OTPs), aligning cut-off times for bulk payments to other online payments and increased ability for customers to cancel payments and release locked funds.
I am sorry for the disruption and stress that the new service has caused for some of you.
Customers who call us will speak to either a member of CAF or CAF Bank Customer Services, depending on their query. The average wait times on calls are coming down to under an hour. But this is still longer than it should be, and we are doing everything we can to reduce the wait. Thank you for your ongoing patience.
There are some tasks that you can carry out on the new service without calling us, including cancelling Direct Debits or standing orders, or managing cheques. Our user guide explains this process. Our resources page continues to be updated regularly and has answers to common customer questions.
I appreciate how critical it is that we resolve issues to ensure the new service works well for all our customers and we are fully committed to making sure this happens.
Chief Operating Officer, CAF Bank
Everything we do at CAF Bank is designed to help you help those in need. We’re owned by the Charities Aid Foundation (CAF), so we share the values at the heart of your organisation.
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Your eligible deposits with CAF Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme.
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We support over 14,000 charities and social purpose enterprises with dedicated banking services.
We ranked joint first for overall customer satisfaction in the 2024 Charity Banking Survey.
Our customers entrust us with £1.42 billion in deposits.
We have lent and committed to lending £255 million to charities and social purpose enterprises.
We were named among the greenest UK banks by environmental organisation Bank.Green in 2024.
We were rated first for sector knowledge in the 2024 Charity Banking Survey.
A loan from CAF Bank is helping the Agudas Israel Housing Association to increase its provision of affordable community housing.
CAF Bank are supporting Cuan Wildlife Rescue to secure shop premises that will help ensure the continued care of wildlife across Shropshire.
Providing green loan finance to enhance the environment, provide organic food, employment and volunteering opportunities.
How we helped build 12 new homes, providing an affordable place to live for local people.
How we helped Porchlight expand its property portfolio to support people experiencing homelessness.
How the renovation of poor-quality tenements will provide residents with secure, affordable homes.
How we helped fund new homes, bungalows and offices for a housing trust.
How a local YMCA has provided 26 affordable homes for young people, with loan finance from CAF Bank.
How finance from CAF Bank helped provide affordable homes for people in acute housing need.
How CAF Bank finance helped develop a state-of-the-art building, offering a safe place and support for young people.
How a CAF Bank loan helped a housing association make social rent homes affordable for people in need.
How a housing association is redeveloping derelict sites to build sought after homes at affordable rent.
How we helped an almshouse charity build three new housing schemes for social rent.
How we helped secure a new home for Snowdrop Project to continue its vital work.
How CAF Bank’s services have helped Impact Funding Partners support over 700 organisations since 2014.
A former care home has been redeveloped into a 14 bedroom house to accommodate homeless people.
Helping Scottish, Christian charity offer an outreach service for disadvantaged people in the community.
With the help of a loan from CAF Bank, Waypoint Church creates a new space to connect with more people.
With a loan from CAF Bank, St Vincents and St Georges purchases significant buildings that have fallen into disrepair.
At CAF Bank we are constantly exploring measures to support charities through the cost-of-living crisis. Some of the actions we have taken so far include:
Charities Aid Foundation (CAF), CAF Bank’s parent organisation, has put together a charity resource hub providing tools, guidance and inspiration during the cost-of-living crisis.
If you're not sure where to begin, our expert team are here to guide you. Start the conversation.
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Your eligible deposits held by CAF Bank are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.
Please
view the FSCS leaflet for further information or visit www.fscs.org.uk.
This product is provided by CAF Bank Ltd.
CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).
CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.
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