Confirmation of Payee, a bank account name-checking service, was introduced by the industry in June 2020 to combat fraud and misdirected payments.
CAF Bank isn't part of the initial phase of the roll out programme, which has focused on the six largest banks, and our payment systems aren't yet fully integrated with the scheme.
When someone who has an account with one of the participating banks attempts to make a payment into your CAF Bank account for the first time, they'll see a message highlighting that the payee is unavailable. This is because we don't offer this service yet. However, please be assured that their payments will still go ahead if they continue with the payment.
You'll see no change when making a payment from your CAF Bank account. It's really important when you're making payments from your accounts that you follow guidance relating to how you have confirmed the payee details. If you're paying someone for the first time, or they have changed their bank details, you'll be prompted to check their details. Please ensure you check the sort code and account number of the payment from the beneficiary or trusted source.
We will never contact you by phone, email or text message, and tell you to transfer money into another account, or ask you for card details and one-time passcodes. Do not respond to any requests of this nature, and contact us on
03000 123 456 if you're concerned that you may have divulged details.
Texts and phones calls can be made by fraudsters that appear to come from the CAF Bank telephone number so do not respond to these requests.