We’re here to help

At this time, most of our CAF Bank staff are working remotely. We are ready to do all we can to support our clients and the vital services they provide to people and communities across the UK. We acknowledge that some processes are taking us a little longer than normal to complete.

In particular, we are receiving more requests than usual for new bank accounts and have had to suspend our normal time-frame for opening accounts. We’ll do our best to open accounts on a best endeavours basis. If you need further information, please call our Customer Service team on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays).

Please pay your cheques in as normal at any branch of HSBC (which offers full or cash services) if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using an envelope provided by us. 

If this is not possible because your local branch is unavailable, please post your cheques along with a paying-in slip to:

For customers based in England or Wales
HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR

For customers based in Scotland
NatWest, CPU, PO Box 21, 41 The Drapery, Northampton, NN1 2EY

At this time, most of our CAF Bank staff are working remotely. We are ready to do all we can to support our clients and the vital services they provide to people and communities across the UK. We acknowledge that some processes are taking us a little longer than normal to complete. Thank you for your patience and understanding with our staff.

Log in here. 

CAF Bank UniqueCode is the Two Factor Authentication feature of Online Banking. It is sometimes referred to as a one-time passcode.

You will be prompted to register for CAF Bank UniqueCode, when you first log in. Once you're registered, you will use this feature to generate or receive a unique code each time you want to:

- Log in to CAF Bank Online
- View or change your online banking details
- Manage your online users
- Authorise a payment

Please contact our Customer Service team straight away on 03000 123 456 (Monday to Friday, 9am - 5pm, except English bank holidays). Outside of these hours, please leave a message including your name, organisation, telephone number and brief details and we will return your call on the next business day.

If you suspect that your Business card may be being used fraudulently, please call our Lost and Stolen number immediately on 03000 123 606. This service is available at all times. If calling from outside the UK, please call +44 3000 123 606. 

Confirmation of Payee, a bank account name-checking service, was introduced by the industry in June 2020 to combat fraud and misdirected payments.

CAF Bank isn't part of the initial phase of the roll out programme, which has focused on the six largest banks, and our payment systems aren't yet fully integrated with the scheme.

When someone who has an account with one of the participating banks attempts to make a payment into your CAF Bank account for the first time, they'll see a message highlighting that the payee is unavailable. This is because we don't offer this service yet. However, please be assured that their payments will still go ahead if they continue with the payment.

You'll see no change when making a payment from your CAF Bank account. It's really important when you're making payments from your accounts that you follow guidance relating to how you have confirmed the payee details. If you're paying someone for the first time, or they have changed their bank details, you'll be prompted to check their details. Please ensure you check the sort code and account number of the payment from the beneficiary or trusted source.

We will never contact you by phone, email or text message, and tell you to transfer money into another account, or ask you for card details and one-time passcodes. Do not respond to any requests of this nature, and contact us on 03000 123 456 if you're concerned that you may have divulged details. 

Texts and phones calls can be made by fraudsters that appear to come from the CAF Bank telephone number so do not respond to these requests.