We’re here to help

At this time, most of our CAF Bank staff are working remotely. We stand ready to do all we can to support our clients and the vital services they provide to people and communities across the UK. We acknowledge that some processes are taking us a little longer than normal to complete.

In particular, we are receiving more requests than usual for new bank accounts. Whilst we are continuing to accept new account applications, we have had to suspend our normal time-frame for opening accounts. We’ll do our best to open accounts on a best endeavours basis. Thank you for your understanding and patience with our staff in these challenging times.

Please pay your cheques in as normal to any branch of HSBC if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using an envelope provided by us. 

If this is not possible because your local branch is unavailable or you or your colleagues are self isolating, please post your cheques along with a paying-in slip to:

For customers based in England or Wales
HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR

For customers based in Scotland
NatWest, CPU, PO Box 21, 41 The Drapery, Northampton, NN1 2EY

It’s important to let you know that most banks are under significant pressure at the moment, so there may be a delay in processing when sending your cheques via the post. 

At this time, most of our CAF Bank staff are working remotely. We stand ready to do all we can to support our clients and the vital services they provide to people and communities across the UK. We acknowledge that some processes are taking us a little longer than normal to complete.

Whilst we are continuing to accept new changes, we have had to suspend our normal time-frames. We’ll do our best to complete your requests on a best endeavours basis. Thank you for your understanding and patience with our staff in these challenging times.

Log in here. 

CAF Bank UniqueCode is the Two Factor Authentication feature of Online Banking. It is sometimes referred to as a one-time passcode.

You will be prompted to register for CAF Bank UniqueCode, when you first log in. Once you're registered, you will use this feature to generate or receive a unique code each time you want to:

- Log in to CAF Bank Online
- View or change your online banking details
- Manage your online users
- Authorise a payment

Please contact our Customer Service team straight away on 03000 123 456 (Monday to Friday, 9am - 5pm, except English bank holidays). Outside of these hours, please leave a message including your name, organisation, telephone number and brief details and we will return your call on the next business day.

If you suspect that your Business card may be being used fraudulently, please call our Lost and Stolen number immediately on 03000 123 606. This service is available at all times. If calling from outside the UK, please call +44 3000 123 606.