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In this Support Hub we’ve brought together answers to common questions about CAF Bank's services. Take a look at our most popular questions or browse FAQs by key topic areas. 

Popular questions

  • How long does it usually take to open an account with CAF Bank?

    We normally start processing account applications within two weeks of receipt and most requests are completed within four weeks of being received. We do sometimes experience peaks in account applications and some charities have more complex needs, which may take longer to process.

    For more information, please call us on 03000 123 456 (Monday to Friday 9am - 5pm, except English bank holidays).

  • How can I pay in cash and cheques?
    You can pay cash and cheques in as follows:

    - HSBC, if your sort code starts with "40", through any counter-service branch of HSBC.
    - RBS, if your sort code starts with "83", through any counter-service branch of RBS.
    - Any Post Office. 

    You can locate your nearest Post Office and check their opening times using this handy Post Office branch finder.
  • How long will it take for changes to my account to be made?
    We normally complete requests for changes within two weeks.
  • How do I log in to CAF Bank Online?
    Log in here
  • What is CAF Bank UniqueCode?
    CAF Bank UniqueCode is the Two Factor Authentication feature of Online Banking. It is sometimes referred to as a one-time passcode.

    You will be prompted to register for CAF Bank UniqueCode, when you first log in. Once you're registered, you will use this feature to generate or receive a unique code each time you want to:

    - Log in to CAF Bank Online
    - View or change your online banking details
    - Manage your online users
    - Authorise a payment
  • What do I do if I don’t recognise a transaction on our account?
    Please contact our Customer Service team straight away on 03000 123 456 (Monday to Friday, 9am - 5pm, except English bank holidays). Outside of these hours, please leave a message including your name, organisation, telephone number and brief details and we will return your call on the next business day.

    If you suspect that your Business card may be being used fraudulently, please call our Lost and Stolen number immediately on 03000 123 606. This service is available at all times. If calling from outside the UK, please call +44 3000 123 606. 
  • Does CAF Bank offer Confirmation of Payee?
    Confirmation of Payee, a bank account name-checking service, was introduced by the industry in June 2020 to combat fraud and misdirected payments.

    CAF Bank is now part of this service and is used when:

    a)    You create a new payee – a request is sent to the recipients’ payment service provider to check whether the name provided is an exact match, close match or not a match, and
    b)    When others wish to initiate a payment to your account with CAF Bank – the remitting payment service provider sends a request to us and we will send a response of whether the name provided is either is an exact match, close match or not a match.

    Please see the section on Confirmation of Payee page for more details.

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CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ. Registered in England and Wales under number 1837656.