Help With COVID-19 queries

At this time, most of our CAF Bank staff are working remotely. We stand ready to do all we can to support our clients and the vital services they provide to people and communities across the UK, whilst acknowledging that some processes are taking us a little longer than normal to complete.

In particular, we are receiving more requests than usual for new bank accounts. Whilst we are continuing to accept new account applications, we have had to suspend our normal time-frame for opening accounts. We’ll do our best to open accounts on a best endeavours basis. Thank you for your understanding and patience with our staff in these challenging times.

Please pay your cheques in as normal to any branch of HSBC if you are based in England or Wales, or RBS if you are based in Scotland. Alternatively, you can pay cheques in at the Post Office using an envelope provided by us.

If this is not possible because your local branch is unavailable or you or your colleagues are self isolating, please post your cheques along with a paying-in slip to:

For customers based in England or Wales

HSBC Bank Plc, City of London Branch, Ground Floor, 60 Queen Victoria Street, London, EC4N 4TR

For customers based in Scotland

NatWest, CPU, PO Box 21, 41 The Drapery, Northampton, NN1 2EY

It’s important to let you know that most banks are under significant pressure at the moment, so there may be a delay in processing when sending your cheques via the post. 

At this time, most of our CAF Bank staff are working remotely. We stand ready to do all we can to support our clients and the vital services they provide to people and communities across the UK, whilst acknowledging that some processes are taking us a little longer than normal to complete.

Whilst we are continuing to accept new changes, we have had to suspend our normal time-frames. We’ll do our best to complete your requests on a best endeavours basis. Thank you for your understanding and patience with our staff in these challenging times.

Yes, our phone lines are open. A number of our staff are working from home as well as in the office so we are here to help you with your enquiries. Thank you for your understanding and patience with our staff in these challenging times.

Your payment requests are still being completed within normal operating time-frames during this time.