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If you've received a CAF Charity Voucher, follow the instructions below to get the donation paid into your charity's bank account.

Processing Charity Vouchers during the Coronavirus outbreak

We know that fundraising is taking a hit across the sector, so it’s essential we get donations to you as quickly as possible.

Please use CAF Donate to redeem Charity Vouchers online rather than sending them us. You will receive the funds within 2-3 days rather than 2-3 weeks if you were to post them. Find out how to sign up to CAF Donate below.



CAF Donate, our online donation platform, lets you redeem voucher payments yourself online so you don't have to send them to us for processing. 

Processing vouchers this way means you will receive donations in your account quicker (within 2 working days), and save valuable costs on postage!

Get started with CAF Donate with our three easy steps below.

CAF Donate collect donations online

1) Get your CAF Charity Dashboard 

This gives you access to online reports about all your donations from CAF. If you already have a CAF Charity Dashboard account, go to step 2.

Get your free CAF Charity Dashboard now


2) Upgrade to CAF Donate for free

Do this by logging into your CAF Charity Dashboard account and selecting ‘upgrade’ on your homepage.

To make sure your donations get to you safely, our validation team will run a few checks before you can get started. To help us do this quickly, please send through the details of your trustees when requested. 


3) Redeem your vouchers

Once you've got CAF Donate, simply log into your account and start processing!

It's easy to process vouchers. But if you need a little guidance, we've outlined a step by step guide for you.

Prefer us to process your CAF Charity Vouchers instead?

If you prefer not to sign up to CAF Donate to receive your CAF Charity Voucher donations, you can always post them to us for processing. Please send your vouchers to:

Customer Services, CAF (Charities Aid Foundation)
25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4TA

We'll process the vouchers and assign your charity a Beneficiary Number. You'll then be able to sign up to our reporting tool, CAF Charity Dashboard to view the donations online.





Get your CAF Charity Voucher donations in your charity's bank account quicker

Sign up to CAF Donate

Frequently asked questions

  • This is the first time I have received a CAF Charity Voucher. What do I do?

    Step 1: Send the voucher to us. 

    We will process it and assign your charity a Beneficiary Number. You'll then be able to sign up to our CAF Charity Dashboard and view your CAF donations online. Send the voucher to:

    Customer Services
    CAF (Charities Aid Foundation)
    25 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent ME19 4TA

    Step 2: Sign up to CAF Charity Dashboard.

    Sign up to CAF Charity Dashboard and you will be able to view your CAF donations online.
  • Where can I find my beneficiary number?

    If you’ve received a statement from us in the past it will be on the top right hand side of the statement.

    If you’re a new customer, please contact us on 03000 123 000 and we'll create one for you. 
  • How can we receive our donations via BACs?

    We want to get your donations to you as quickly as possible, if you send us your bank details we can send them to you through BACs. You can do this easily by sending us the voucher(s) in the post along with your proof of account, which needs to meet the following requirements:

    • - a copy of your organisation's bank account statement showing most recent transactions, with no redactions
    • - the copy of the statement needs to be dated within the last 3 months
    • - the statement shows clearly the name the bank account is held in, the sort code and account number
    • - the postal address for the charity (if this differs to your registered address please provide us with an explanation so not to cause unnecessary delays)

    By requesting proof, we can abide by UK anti money laundering rules and help us minimize any risk to you and your donors.  

    Once we have this information we can send you your donations through BACs.

  • Why do I have to sign up to CAF Charity Dashboard before I can use CAF Donate?

    Making sure your donations get to your charity safely and securely is our utmost priority.
    So as part of our due diligence, signing up to CAF Charity Dashboard is the first step in our verification process. Upgrading to CAF Donate is the second step.

  • Why do I need to provide details of my charity’s Trustees for CAF Donate?
    As well as being a registered charity, CAF is also registered for anti-money laundering purposes.

    This means that we need to take a few more steps with our due diligence process – and in the case of CAF Donate, this means asking you for the full names, addresses and dates of birth for all your trustees. 

    It might seem like a pain now but it does mean that you can be reassured that we are extremely scrupulous in all our interactions with you and is why CAF is trusted by charities and donors alike.
  • Why should I sign up for CAF Donate if I can send vouchers to you for processing?
    If your charity receives several CAF Charity Voucher donations, you can get these in your bank account quicker.

    Donations will appear in your account within 2-3 days using CAF Donate, rather than 2-3 weeks if you were to send them to us for processing. Plus, you can save on postage costs.