If you've received a CAF Charity Voucher, follow the instructions below to get the donation paid into your charity's bank account.


CAF Donate, our online donations tool, allows you to redeem voucher payments yourself online so you don't have to send them to us for processing. 

As a charity ourselves, we know every penny counts. Processing CAF Charity Vouchers means you can receive donations in your account quicker (within 2 working days), and save valuable costs on postage!

Get started with CAF Donate with our three easy steps below.

Did you know...

CAF donor's wrote over 60,000 vouchers to support their favourite charities last year?

That's over £100 million in donations to charity!


CAF Donate collect donations online

1) Get your CAF Charity Dashboard 

This gives you access to online reports about all your donations from CAF. If you already have a CAF Charity Dashboard account, go to step 2.

Get your free CAF Charity Dashboard now


2) Upgrade to CAF Donate for free

Do this by logging into your CAF Charity Dashboard account and selecting ‘upgrade’ on your homepage.

To make sure your donations get to you safely, our validation team will run a few checks before you can get started. To help us do this quickly, please send through the details of your trustees when requested. 


3) Redeem your vouchers

Once you've got CAF Donate, simply log into your account and start processing!

It's easy to process vouchers. But if you need a little guidance, we've outlined a step by step guide for you.

Prefer us to process your CAF Charity Vouchers instead?

If you prefer not to sign up to CAF Donate to receive your CAF Charity Voucher donations, you can always post them to us for processing. Please send your vouchers to:

Customer Services, CAF (Charities Aid Foundation)
25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4TA

We'll process the vouchers and assign your charity a Beneficiary Number. You'll then be able to sign up to our reporting tool, CAF Charity Dashboard to view the donations online.




Get your CAF Charity Voucher donations in your charity's bank account quicker

Sign up to CAF Donate

Frequently asked questions

  • Where can I find my beneficiary number?

    If you’ve received a statement from us in the past it will be on the top right hand side of the statement.

    If you’re a new customer, please contact us on 03000 123 000 and we'll create one for you. 
  • Why do I have to sign up to CAF Charity Dashboard before I can use CAF Donate?

    Making sure your donations get to your charity safely and securely is our utmost priority.
    So as part of our due diligence, signing up to CAF Charity Dashboard is the first step in our verification process. Upgrading to CAF Donate is the second step.

  • Why do I need to provide details of my charity’s Trustees for CAF Donate?
    As well as being a registered charity, CAF is also registered for anti-money laundering purposes.

    This means that we need to take a few more steps with our due diligence process – and in the case of CAF Donate, this means asking you for the full names, addresses and dates of birth for all your trustees. 

    It might seem like a pain now but it does mean that you can be reassured that we are extremely scrupulous in all our interactions with you and is why CAF is trusted by charities and donors alike.

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