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How to redeem your CAF Charity vouchers

If you've received a CAF Charity Voucher, follow the instructions below to get the donation paid into your charity's bank account.

Please select below which best applies to you:

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  • My organisation receives voucher and CAF Card donations frequently
    Our online fundraising platform, CAF Donate, gives you the ability to redeem voucher donations yourself so you can receive your donations within 2-3 working days. 
     
    Signing up is free and you can access other fundraising features, like setting up online donation forms on your website, accept Direct Debits and have Gift Aid claimed on your behalf.

    When you sign up, you will first be given access to our free reporting tool, CAF Charity Dashboard, to simply view your donations online.

    You can then upgrade to CAF Donate for free from your reporting tool to unlock it's full fundraising features including processing vouchers yourself. 

     

    Important

    To make sure your donations safely reach your charity, we'll ask for some details about your Trustees and organisation, along with proof of your charity’s bank details before we open your account for you. 




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  • My organisation receives voucher donations occasionally

    If your charity receives only a few voucher donations, or if you do not require the other fundraising features of CAF Donate, you may want to simply post your vouchers to us for processing at:

    Customer Services, CAF (Charities Aid Foundation)
    25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4TA

     

    Important 

    In order to get your donations quickly, we can send the donation to you via BACs. We’ll need proof of your organisation’s bank details sent back with the voucher, please see our FAQs below to find out what we need to do this for you.

     

    See your donation statements online 

    Remember to sign up to our free reporting tool, CAF Charity Dashboard, to see all the donations you receive from us online. 

Frequently asked questions

  • This is the first time I have received a CAF Charity Voucher. What do I do?

    Step 1: Send the voucher to us. 

    We will process it and assign your charity a Beneficiary Number. You'll then be able to sign up to our CAF Charity Dashboard and view your CAF donations online. Send the voucher to:

    Customer Services
    CAF (Charities Aid Foundation)
    25 Kings Hill Avenue
    Kings Hill
    West Malling
    Kent ME19 4TA

    Step 2: Sign up to CAF Charity Dashboard.

    Sign up to CAF Charity Dashboard and you will be able to view your CAF donations online.
  • Where can I find my beneficiary number?

    If you’ve received a statement from us in the past it will be on the top right hand side of the statement.

    If you’re a new customer, please contact us on 03000 123 000 and we'll create one for you. 
  • How can we receive our donations via BACs?

    We want to get your donations to you as quickly as possible, if you send us your bank details we can send them to you through BACs. You can do this easily by sending us the voucher(s) in the post along with your proof of account, which needs to meet the following requirements:

    • - a copy of your organisation's bank account statement showing most recent transactions, with no redactions
    • - the copy of the statement needs to be dated within the last 3 months
    • - the statement shows clearly the name the bank account is held in, the sort code and account number
    • - the postal address for the charity (if this differs to your registered address please provide us with an explanation so not to cause unnecessary delays)

    By requesting proof, we can abide by UK anti money laundering rules and help us minimize any risk to you and your donors.  

    Once we have this information we can send you your donations through BACs.

     
  • Why do I need to provide details of my charity’s Trustees for CAF Donate?
    As well as being a registered charity, CAF is also registered for anti-money laundering purposes.

    This means that we need to take a few more steps with our due diligence process – and in the case of CAF Donate, this means asking you for the full names, addresses and dates of birth for all your trustees. 

    It might seem like a pain now but it does mean that you can be reassured that we are extremely scrupulous in all our interactions with you and is why CAF is trusted by charities and donors alike.
  • Why should I sign up for CAF Donate if I can send vouchers to you for processing?
    If your charity receives several CAF Charity Voucher donations, you can get these in your bank account quicker.

    Donations will appear in your account within 2-3 days using CAF Donate, rather than 2-3 weeks if you were to send them to us for processing. Plus, you can save on postage costs. 
  • Why do I have to sign up to CAF Charity Dashboard before I can use CAF Donate?

    Making sure your donations get to your charity safely and securely is our utmost priority.
    So as part of our due diligence, signing up to CAF Charity Dashboard is the first step in our verification process. Upgrading to CAF Donate is the second step.

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Process CAF Vouchers online

Get your CAF Charity Voucher donations in your charity's bank account quicker

Sign up to CAF Donate