Together building opportunity

At Charities Aid Foundation (CAF), we don't just talk about impact, we actively shape it.

Lasting change isn't bound by borders and neither are we. We're here to enable safe and effective local and cross-border giving. We create long-term resilience for charitable and not-for-profit organisations, and shape the giving landscape in the UK and around the world.

Find a rewarding, exciting and meaningful career, in an environment where every one of us contributes to CAF's impact.

  • Video transcript
    Charities Aid Foundation is a leading charity operating across the United Kingdom and around the world. We connect and support the vital organisations and individuals working to ensure that everyone has a stake in the future.

    We pride ourselves on the impact we make.

    Our offices in the UK, US and Canada deliver vital income to more than 100,000 charities in 135 countries worldwide.

    We help donors to give anywhere safely across borders, with the peace of mind that their funding is reaching their intended causes.

    In 2021, we set off to deliver our four-year transformation programme.

    'Together Building Opportunity' sets us on a path to become a truly global platform for giving, putting us at the very centre of connecting people and causes. 

    We want our contribution and impact to grow, and in turn accelerate social progress towards a fair and sustainable future for all.

Our culture

Everyone at CAF plays their part in making up our culture; we're diverse in perspectives, ideas and backgrounds. Yet what we all have in common is our desire to make a difference. We've channelled that into three core values that help guide us in our work.

  • Video Transcript
    At Charities Aid Foundation we aim to live by our values of acting with integrity, moving forward together and shaping the change. We're committed to building a leading and great place to work where every voice matters. 

    CAF is a people-first organisation. The knowledge that people build up working at CAF is so important to CAF. So, CAF recognises that and wants to try and keep that knowledge to further our mission and make more of a contribution to the charities that we work to support. 

    As an organisation, we have developed a culture that nurtures people's careers and aspirations. Knowing the impact we make to our customers is why so many people choose to work here.

    There's a true sense of culture at CAF at the moment. That starts from the realisation that people are people, we’re all different, we’ve all got different needs. And the culture is about embracing that difference and working together in a flexible way. We can all shape that change together moving forwards. 

    We’re all aligned to the same goals. We want to achieve the same things and I suppose the key thing is, at the end, there's a beneficiary that's really in need. So, it feels really great to be part of that process.

The work we do touches lives, this is our privilege and our responsibility. We take care, invest the time and never cut corners. Because every interaction is an opportunity to demonstrate our dedication and earn the trust of those we serve.

Better outcomes are created in collaboration. Our relationships are built on mutual respect and understanding. We listen as much as we speak, find the common ground, and support one another in pursuit of our shared goals.

Progress starts with people. We seek opportunity, never afraid to challenge accepted wisdom. With bold, agile thinking, we make things happen that no one else can. We don’t respond to change, we shape it.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

We want to attract, retain and develop the best of talent at all levels, establishing our organisation as an employer that is well-known for high-performing, purpose-driven people from all backgrounds.

Every employee’s voice matters here and every individual has a say in how we build our organisation to be the best it can be for the future.

What it's like working at CAF:

Harmony Wong

"There's a closeness here. You can speak to everyone, all the way up to the CEO."

Read Harmony's story

"The end goal of what CAF does is what drives me."

Read Dipo's story

"It's a really supportive culture; I think the teamwork is really outstanding."

Read Emily's story

Our deal

Based on extensive feedback from our colleagues, we've created a framework to shape our future ways of working that rewards, develops and supports everyone at CAF.

From equitable, competitive salaries and opportunities for growth and development, to flexible, hybrid working and support for your wellbeing. CAF is building a leading and great place to work, where every voice matters.

Your career


Your reward


Your wellbeing


Your wellbeing

  • Six weeks annual leave, excluding bank holidays, for all employees irrespective of role 
  • Permanent hybrid ways of working, where roles allow, across our UK workforce 
  • Maternity, adoption and paternity leave: 13 weeks fully paid maternity and adoption leave and two weeks fully paid paternity leave (subject to length of service) 
  • Carers leave: five days paid leave to fulfil carer responsibilities (subject to length of service)
  • Family care support: parental and compassionate leave, plus a discretionary employee welfare fund  
  • Employee assistance programme offering a range of online and phone services, information and guidance, including counselling services to support you through times when you need help and advice about your physical, mental, or financial wellbeing
  • Long-term critical illness cover: financial support for an extended period if you develop a chronic illness that impacts your ability to be at work (subject to length of service)
  • Life assurance 
  • Free private healthcare: claim back money towards vital healthcare costs such as eye care, dental treatment, physiotherapy, osteopathy and acupuncture
  • Annual free and subsidised vaccinations 
  • Occupational sick pay 
  • Additional private healthcare: includes private consultations, treatment and surgery, access to 24/7 GP services and mental wellbeing support 
  • Financial services products including saving and borrowing
  • Ad hoc 1-2-1 meetings with our pension scheme provider to discuss your situation

Your reward

  • A pay framework that annually benchmarks salary levels competitively across the sectors we operate in
  • An annual pay review in May
  • A Group Performance Incentive framework that rewards high performance in a fair and transparent way
  • Contributory occupational pension scheme with better-than-market employer contribution options (opportunity to increase contributions to 17% after three months service)
  • Retailer discounts offered through a dedicated online platform
  • An employee recognition scheme that recognises outstanding performance and moments that matter in an employee’s life with CAF
  • Cycle to Work scheme
  • Season ticket loans repaid through the monthly payroll
  • Social impact benefit schemes including:
    • CAF volunteering programme
    • Payroll giving – CAF Give As You Earn – a tax efficient way to donate to charity, matched by CAF up to £40 a month
    • CAF Contribution Fund, which provides the opportunity to apply for up to £250 a year towards your individual fundraising activities
  • Long service award to recognise employee loyalty
  • Annual party to socialise and celebrate our achievements over the past year
  • First aid and mental health first aider allowance

Your career

  • Career pathways providing colleagues with the support and development tools they need to make the next move in their career at CAF
  • A new simplified Performance Management Framework, which closely aligns and supports our refreshed approach to career development
  • Learning resources available on our refreshed e-learning platform
  • Professional study support and leave
  • Personal development offering which includes coaching, 360 feedback and psychometric assessment
  • Access to professional memberships
  • You Choose: providing an opportunity to access funds to support your personal development
  • Apprenticeships

CTA 2022

CAF Bank | Charities’ Bank of the Year 2022

Our vacancies

You don't have to have charity or banking experience to work at CAF, but you do need a desire to take on new challenges together to help shape the change.

If you like the sound of how we work, maybe you'd like to join our team. Explore our current list of jobs with purpose and find the role or apprenticeship that's right for you.

View our vacancies

CAF group consists of Charities Aid Foundation (CAF) in the UK, including CAF Bank; CAF America; and CAF Canada.

Our divisions:

  • CAF Bank & Charity Services
  • Brand & Marketing
  • Customer Operations
  • Finance & Governance (including legal and risk)
  • Group Chief Executive
  • International
  • IT
  • People
  • Philanthropy Services
  • Transformation

Our locations

We have offices in Kent and London but some people work remotely too. Each job description will say where the role is usually based, with many offering hybrid ways of working.

Kent office

25 Kings Hill Avenue, Kings Hill
West Malling, Kent
ME19 4TA

London office

30 Old Broad Street

We strive to be a responsible and transparent employer. View our gender pay gap reports.