CAF Investment Account


We've answered some commonly-asked questions about applying for a CAF Investment Account.

The value of investments may fall as well as rise. You may not get back the full amount that you originally invested. Past performance is not a guide to future performance. There is no guarantee about the level of capital gains or income that will be generated.

  • Who can apply for a CAF Investment Account?

    Any organisation considered charitable by HMRC can apply for a CAF Investment Account. This includes charities, Community Interest Companies and Community Land Trusts.

  • How much do you charge for the CAF Investment Account?

    To keep our costs clear, we've split them into easy-to-understand parts:

    • account fees
    • transaction charges

    If you choose to buy funds, or other investments that are managed, you’ll also pay charges to the Fund Manager. This charge will vary from fund to fund, and is usually included in the price of the investment.

    Find out more about the cost of the CAF Investment Account.

  • Why do I have to specify different user types when I apply for a CAF Investment Account?

    Having different user types lets you give people different levels of access to your account.

  • What is the role of the Primary Contact?

    The Primary Contact is the main point of contact for the account. They’ll receive all general communications and also notifications that documents eg, contract notes are available to view over the CAF Investment Account. As they need to log in to access the secure messages, they must also be a Viewer, Deal Administrator or Authoriser.

  • What is a Viewer?

    This allows view-only access to your CAF Investment Account. You might want to give this to people who need to know about the account, but aren’t authorised to give instructions on it, eg your Administrators. You might also want to give this access to those who work on your behalf, such as accountants and solicitors.

  • What is a Deal Administrator?

    A Deal Administrator has the same access as the Viewer and in addition can set up trades, instruct withdrawals back to your nominated account, set up, amend or cancel regular investments. However they don’t have permission to authorise any transactions.

  • What is an Authoriser?

    An Authoriser can do all that a Viewer and Deal Administrator can do, plus they can authorise transactions made by Deal Administrators or Authorisers. You'll need two Authorisers to approve any transactions.

  • Why do I need to provide you with my mobile telephone number as part of registration?

    We may use SMS to send you password reminders and other account alerts.

  • Why do I have to prove my identity?

    This helps prevent criminals from accessing the CAF Investment Account and your personal data.

  • How does CFSL verify my identity?

    The law requires us to verify the identity of our new customers, so we carry out various checks to ensure we know who we are dealing with and that that person can act on behalf of your organisation.

  • Can I select a username other than my email address?

    No, your email address will be your username. If you change your email address, it will become your new username.

  • Is there a minimum investment amount for the CAF Investment Account?

    There’s no minimum investment amount.

  • Can I be an online user for more than one charity?

    You can, but as the username is your email address, you would need to use a different email address for each charity.

  • Which exchanges are available to trade on within the CAF Investment Account?

    The CAF Investment Account allows you to trade on the London Stock Exchange (LSE) and the Alternative Investment Market (AIM) as well as:

    • XLON, ISDX, XOTC United Kingdom
    • XWBO Austria
    • XBRU Belgium
    • XCSE Denmark
    • XHEL Finland
    • XPAR France
    • XBER Germany
    • XAMS Holland
    • XDUB Ireland
    • XMIL Italy
    • XOSL Norway
    • XLIS Portugal
    • XMCE Spain
    • XSTO Sweden
    • XSWX Switzerland
    • XNYS, XNAS, XOTC, XASE United States of America
    • XTSE, XTSX Canada

  • I have funds with various Fund Managers - how do I transfer them into the CAF Investment Account?

    It’s easy to transfer in your existing funds when you apply for a CAF Investment Account, or after your account has been opened. If the fund isn’t available through the CAF Investment Account, we’ll work with Winterflood Business Services to see whether it can be added.

  • What type of funds do I have access to through the CAF Investment Account?

    The CAF Investment Account gives you access to buy and manage the widest range of charity-specific funds online. You can also access more than 1,200 funds, plus companies listed on the London Stock Exchange and other markets around the world.

    Find out more about our range of funds.

  • Are there any charges associated with transferring existing funds into the CAF Investment Account?

    We won't charge you to transfer in your charity’s existing investments unless you are still holding them in certificated form, in which case a small charge will apply.

  • Will CFSL use my contact details to send me marketing literature about other CFSL products?

    We'll send you information about other CAF products unless you opt-out when you apply for a CAF Investment Account.

  • Why do I need to provide you with my National Insuarance number?
    Your national insurance number is unique to you therefore provides accurate identification, when combined with other information, this ensures your online security.


Our expert team is here to help with any questions you have about the CAF Investment Account.

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Our expert team is here to help with any questions you have about investing through the CAF Investment Account.

03000 123 444
(Monday to Friday, 9am-5pm, except bank holidays)


Once you’re up and running, we can help with any technical questions you have. Please call 03000 123 444 Monday to Friday, 9am - 5pm (excluding English bank holidays).

The CAF Investment Account is an unadvised investment product. This means that CAF and Winterflood Business Services can’t offer any advice, so it’s important to get guidance from an independent financial adviser. To find one in your area, visit

The CAF Investment Account is provided to you by CAF Financial Solutions Limited (CFSL) and is operated and supplied by Winterflood Business Services. Winterflood Business Services is a registered trading name of Winterflood Securities Limited, registered in England No. 02242204. Registered Office: The Atrium Building, Cannon Bridge House, 25 Dowgate Hill, London EC4R 2GA. Member of the London Stock Exchange and ISDX. Authorised and regulated by the Financial Conduct Authority (FCA register number 141455).

CAF Financial Solutions Limited (CFSL) is authorised and regulated by the Financial Conduct Authority. Registered office is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA. CFSL is a subsidiary of Charities Aid Foundation (registered charity number 268369).

Charities Aid Foundation © 2018 | Registered Charity Number 268369
25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA Telephone: 03000 123 000
10 St. Bride Street, London EC4A 4AD Telephone: 03000 123 000

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