Welcome to the Charities Aid Foundation

We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.

Personal giving From one-off donations to long-term giving, or designing your personal philanthropic strategy, we work together to help you realise your giving ambitions. Corporate giving You have the vision for making a difference. So do we. We help you plan how to give based on your goals. Services for charities Helping your charity or social enterprise become more resilient. Insights Discover the latest insights for donors and charitable organisations to help create a greater impact About us We are a leading charity, working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work. Donate  
 
 
 

Personal giving

From one-off donations to long-term giving, or designing your personal philanthropic strategy, we work together to help you realise your giving ambitions.

DISCOVER OUR PERSONAL GIVING SOLUTIONS

Corporate giving

You have the vision for making a difference. So do we. We help you plan how to give based on your goals.

DISCOVER OUR CORPORATE GIVING SOLUTIONS

Services for charities

Helping your charity or social enterprise become more resilient.

DISCOVER HOW WE SUPPORT CHARITIES

Insights

Discover the latest insights for donors and charitable organisations to help create a greater impact

Explore

About us

We are a leading charity, working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.

Find out more about CAF
Fundraise online

How to redeem your CAF Charity vouchers

If you've received a CAF Charity Voucher, follow the instructions below to get the donation paid into your charity's bank account.

Please select below which best applies to you:

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My organisation receives voucher and CAF Card donations frequently

Our online fundraising platform, CAF Donate, gives you the ability to redeem voucher donations yourself so you can receive your donations within 2-3 working days. 

Signing up is free and you can access other fundraising features, like setting up online donation forms on your website, accept Direct Debits and have Gift Aid claimed on your behalf.

When you sign up, you will first be given access to our free reporting tool, CAF Charity Dashboard, to simply view your donations online.

You can then apply for CAF Donate for free from your Charity Dashboard to unlock its full fundraising features including processing vouchers yourself. 

Important
To make sure your donations safely reach your charity, we'll ask for some details about your Trustees and organisation, along with proof of your charity’s bank details before we open your account for you. 

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If your charity receives only a few voucher donations, or if you do not require the other fundraising features of CAF Donate, you may want to simply post your vouchers to us for processing at:

Customer Services, CAF (Charities Aid Foundation)

25 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4TA

Important 

In order to get your donations quickly, we can send the donation to you via BACs. We’ll need proof of your organisation’s bank details sent back with the voucher, please see our FAQs below to find out what we need to do this for you.

See your donation statements online 

Remember to sign up to our free reporting tool, CAF Charity Dashboard, to see all the donations you receive from us online. 

Frequently asked questions

Step 1: Send the voucher to us. 

We will process it and assign your charity a Beneficiary Number. You'll then be able to sign up to our CAF Charity Dashboard and view your CAF donations online. Send the voucher to:

Customer Services

CAF (Charities Aid Foundation)

25 Kings Hill Avenue

Kings Hill

West Malling

Kent ME19 4TA

Step 2: Sign up to CAF Charity Dashboard.

Sign up to CAF Charity Dashboard and you will be able to view your CAF donations online.

We prefer to transfer funds via BACS, so we can get your donations to you as quickly and as safely as possible.

Please email bankverification@cafonline.org and provide your charity's sort code, account number, and account name and title exactly as it appears on your bank statement. 

Once you have provided these details to us, we will verify them electronically using a Confirmation of Payee Service before proceeding with any payments.

If verification is not possible, we may have to come back to you to request a copy of your charity’s bank statement to confirm proof of your bank account.

If you have received a statement from us through the CAF Charity Dashboard before, your account number will appear in the top right‑hand corner of the statement.

If you are a new customer and haven’t received a statement yet, please contact us on 03000 123 000 and we’ll create one for you.

If your charity receives several CAF Charity Voucher donations, you can get these in your bank account quicker.

Donations will appear in your account within 2-3 days using CAF Donate, rather than 2-3 weeks if you were to send them to us for processing. Plus, you can save on postage costs. 

The first step is to register for our Charity Dashboard. This sets up your online portal and gives you access to key tools, including viewing payments received, gaining insight into your donations, and promoting your charity to donors.

Once your Charity Dashboard is set up, you’ll see a link within the portal inviting you to apply for CAF Donate.