Contact us

You can contact us by:

• Sending us your enquiry using this form - a member of the team will get in touch.
• Writing to us
• Calling us:
  • CAF Charity Account customers and individual donors can call us on 03000 123 000 (+44 3000 123 000 from overseas) between 9am and 5pm Monday-Friday (except public holidays)
  • CAF Donate customers can call us on 03000 123 000 between 9am and 5pm Monday-Friday (except public holidays)
  • CAF Bank customers can call us on 03000 123 456 between 9am and 5pm Monday-Friday (except public holidays) or email cafbank@cafonline.org
  • For CAF Financial Solutions Ltd call us on 03000 123 444 between 9am and 5pm Monday-Friday (except public holidays) or email clientrelations@cafonline.org

We're committed to giving you great Customer Service so your call may be recorded for training purposes.

Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

If you are not happy with any aspect of our service or products, you can tell us about your concern.

For information about how CAF handles your information see our Privacy Notice.

CAF and the companies in which it has a majority stake, or their subsidiaries (defined here as the Group) will not share your information with any outside organisation except as part of providing a product/service or when legally obliged to do so.