Contact us

ICMI Top 50 companies for customer serviceOur award-winning Customer Service team is always happy to help.
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You can contact us by:

  • Writing to us
  • Sending us your enquiry using the form below - a member of the team will get in touch.
  • Calling us:
    • CAF Charity Account customers and individual donors can call us on 03000 123 000 (+44 3000 123 000 from overseas) between 8.30am and 5.30pm Monday-Friday (except public holidays)
    • CAF Donate customers can call us on 03000 123 800 between 8.30am and 5.30pm Monday-Friday (except public holidays)
    • CAF Bank customers can call us on 03000 123 456 between 9am and 5pm Monday-Friday (except public holidays) or email cafbank@cafonline.org

If you are not happy with any aspect of our service or products, you can tell us about your concern.

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Our offices in the UK

Head office

CAF (Charities Aid Foundation)
25 Kings Hill Avenue
Kings Hill
West Malling
Kent ME19 4TA

T: 03000 123 000
F: 03000 123 001

 

CAF Bank

T: 03000 123 456
F: 03000 123 600
E: cafbank@cafonline.org

Office opening hours: 9.00am to 5.00pm Monday to Friday

 

London office

CAF (Charities Aid Foundation)
10 St. Bride Street
London
EC4A 4AD

T: 03000 123 000
F: 03000 123 201