Customer Service team is always happy to help.
You can contact us by:
- Writing to us
- Sending us your enquiry using the form below - a member
of the team will get in touch.
- Calling us:
- CAF Charity Account customers and individual donors
can call us on 03000 123 000 (+44 3000 123
000 from overseas) between 8.30am
and 5.30pm Monday-Friday (except public holidays)
- CAF Donate customers can call us on 03000
123 000 between 8.30am and 5.30pm Monday-Friday
(except public holidays)
- CAF Bank customers can call us on 03000 123
456 between 9am and 5pm Monday-Friday (except public
holidays) or email firstname.lastname@example.org
We're committed to giving you great Customer Service so your call may be recorded for training purposes.
Calls cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.
If you are not happy with any aspect of our service or products,
you can tell us
about your concern.
Please be reassured that 'the CAF Group' will not
share your information with any outside organisation, except as
part of providing a product or service, or when legally obliged to
do so. By submitting your enquiry, please note that you are