2 View your reports
Select the 'CAF Vouchers and CharityCards’ tab - this will only display he CAF CharityCard and CAF Vouchers that you have uploaded for CAF to process.
Those that have been processed directly by CAF or entered by a donor online will appear within your standard reports.
3 Customise your report
You can select the payment type, date range and donation amounts - according to the information you want to pull.
A search can be run against the Batch ID that is assigned when you submit a file; you will find this on your file Upload history.
4 Access your report
Your report will show you the status of each donation:
- Paid: donation successfully paid and remitted to you.
- Pending: awaiting authorisation as a query has been raised against the donation such as a duplicate voucher number has been used (this cannot be verified on initial submission).
- Rejected: the payment has been unsuccessful. You'll need to contact the donor in this instance.
- Reversed: if a CAF donor queries a CAF CharityCard or CAF Voucher payment a reversal may be necessary.