Privacy and cookies

How your personal information is used by Charities Aid Foundation

This website is established and operated by Charities Aid Foundation (CAF, us or we) and the companies in which it has a majority stake (the Group) - registered charity number 268369.

By using this website, you consent to the collection and use of your information under the terms of this policy as in force at the time of use.

1. Information we collect from you
2. Why we collect personal information from you
3. How we use your personal information
4. Protection of your personal information
5. Accessing and changing your personal information
6. Cookies
7. Changes to our privacy policy
8. Contact us

1. Information we collect from you

You can visit this website without revealing any information to us about yourself. However, there are parts of the CAF website where we will need to collect your personal data in order for you to proceed.

Personal information

Whenever we ask you for information that enables us to identify you it will be clear that we are doing so and in every case you will have a choice as to how we use the information that is asked for. Information of this type will only be asked for on those parts of our websites that allow transactions to be performed, in contrast to those parts of our websites that are merely informational in their function. Use of any CAF’s online giving tools, for example, necessarily requires that we collect personal information from you.

Information of this type will also be collected when you contact us directly by email for any reason or if you specifically request that we send you information.

Anonymised user information

This type of information helps us to enhance the website and improve its navigability. It also helps us to improve the quality of the online services and information you can access. In order to facilitate this, we use cookies to identify specific information about your visits to the site.

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2. Why we collect personal information from you

Your personal information is needed so that you can use the transactional areas of our website.

It is also needed so that we can contact you if you have asked us to do so or if it is necessary as part of a particular transactional process, for example in order to validate your authorised user status in relation to a transaction.

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3. How we use your personal information

Your personal information enables us to supply the services you have requested. It will also enable us to contact you where necessary concerning any transaction you have undertaken.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.

Finally, your personal information may be passed by CAF to the charities you donate to, to inform them of your donation. You can choose to donate anonymously if you wish but you must make this clear by ticking the relevant box each time you make an onlinedonation.

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4. Protection of your personal information

If you make donations by credit or debit card, your card details will not be stored on CAF servers: - they will be stored by our payment service provider RSM 2000 Limited on the basis of its own terms of use and privacy policy which can be accessed via their website.

In all other cases, the personal information you provide to us will be held on our computers in the UK and may only be accessed by or given to individuals working for the CAF itself or for one of CAF's entities.

If CAF and/or one or more of the other CAF entities enters into a joint venture with or is sold to or merged with a third party entity, your information may be disclosed to those who own, control and work for the joint venture or the merged or third party entity.

Unless required to do so by law or to protect our own interests, we will not otherwise share or distribute any of the information you provide to us without your consent and we will not sell your personal information without such consent.

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. All personal information transmissions that provide payment or account details are encrypted using the security standard known as Secure Socket Layer (SSL), which encrypts information you input.

We will retain your information for a reasonable period or as long as the law requires.

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5. Accessing and changing your personal information

You are entitled to see the information held about you and you may ask us to make any changes to ensure that it is accurate and kept up to date and reflects any change in preferences you may have previously expressed about the way in which we can use your personal information. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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6. Cookies

A cookie is a small file that is put on your computer. This file identifies specific information about your visits to the site. Cookies can only be read, and therefore used, by our web servers.

Our cookies do not save or store any personal information as such; they take the form of a unique numerical identifier that enables a computer, but not an individual, to be recognised. Cookies do not detect and cannot access any information you may have on your computer.

Persistent cookies

A persistent cookie remembers your computer and, by doing so, allows us to identify specific information about your visits to the site.

We use Google Analytics to assess your experience on our website by storing a non-intrusive persistent cookie on your browser. This tool gathers anonymous data, which we use to continually improve our online services and information.

From time to time we also use other third party behavioural advertising and remarketing cookies - we can provide information on these if required.

You may set up your browser to reject these cookies - consult the help menu of your browser for details. If you block the use of cookies, you may not be able to use some of the features on our site.

Session cookies

Our system also uses what are known as 'session cookies' for the transactional areas of our website. This type of cookie does not save or store, but merely accesses and uses some of the personal information you have previously given us to remember log-in details and facilitate your transactions with us. “Session” cookies are deleted once you log out from the transactional area you entered.

If you do opt out in this way you will be able to browse and make use of our website anonymously. However, you may not be able to undertake any transactions with us.

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7. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. Unless otherwise specified all such changes will take effect immediately upon posting to the website.

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8. Contact us

All comments, queries and requests relating to the use of your information are welcomed and should be addressed to:

The Data Protection Officer

Charities Aid Foundation
25 Kings Hill Avenue
Kings Hill
West Malling
Kent ME19 4TA

T: 03000 123 000
F: 03000 123 001
E: enquiries@cafonline.org

This privacy policy is governed by the laws of England.

This website is owned and operated by Charities Aid Foundation (registered charity number 268369) of 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4TA.

Edition 3.0 - April 2012